Cloud SRE - Site Reliability Engineer(Synthetics)

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

Thanks to our ongoing expansion, we have the opportunity to grow our Cloud SRE team. As part of Elastic Cloud engineering, we focus on building a reliable and resilient Elastic Cloud. We draw upon our operational experience to troubleshoot issues with distributed systems and influence the direction of Elastic Cloud in designing a stable and reliable service. We’re looking for people who are just as passionate about taking an engineering approach to solving operational problems as they are in utilizing data and feedback to work collaboratively to solve problems. For Synthetics, in particular, we’d love to speak to candidates with a background in Docker, Kubernetes, Terraform, and Infrastructure-as-Code concepts as a whole.

What You Will Be Doing:

In this role you will

    • Deliver cloud infrastructure across multiple Cloud Service Providers that power Elastic Cloud using technologies like Terraform and Kubernetes.
    • Contribute to SRE Engineering through auto-remediation and system engineering efforts to continue our efforts in reducing human intervention through the automation of processes and operational tasks.
    • Collaborate with other engineers to determine the right solution to a problem and see it through to completion.
    • Solve the operational problems that you find in Elastic Cloud with full support from your team.
    • You will contribute to a culture of elevating others, collaboration, and operational excellence.
    • Participate in a weekly on-call rotation using a follow-the-sun model.
What You Bring Along:

You don't need to have all of these items, but these represent the types of work you will do as a member of the Cloud Infrastructure team

  • Proficiency with Docker and Kubernetes.
  • A background in Software Engineering.
  • You can confidently collaborate with engineers to identify and resolve issues, ideally with experience in public cloud: AWS, GCP, or Azure, and preferably on distributed systems at scale. 
  • You are comfortable with Linux and understand how to debug problems with services, networking, and the operating system itself.
  • Cloud Native Applications isn’t just a buzzword to you.
  • Experience working with hundreds, perhaps even thousands, of hosts distributed across the globe, and you have stories to tell about the challenges you encountered.
  • Expertise with Terraform and Infrastructure-as-Code principles. 
  • You can talk about the deep rabbit holes you’ve jumped down working with containers, and you understand their value, limitations, and troubleshooting characteristics.
Bonus Points:

These will help you hit the ground running, but they aren’t required to get started as a great team member

  • Have operated a SaaS product in a public cloud (AWS, GCP, or Azure preferred).
  • Designed, implemented, diagnosed, and resolved issues with the Elastic Stack.
  • You are experienced in contributing in a self-organizing and collaborative team environment.
  • You have mentored, coached, and grown team members to bring out the best in them.
  • You are comfortable writing software to automate orchestration tasks at scale (we commonly use Python, Go, and Shell scripting).
Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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