SecOps - Technical Writer

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Elastic is an open source search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

About The Role:

We are seeking a talented, technically savvy writer who can help our users understand how to effectively use our endpoint security solution.

Does this sound like your kind of gig? Check out our docs, install and tinker with the products that interest you, and think about where you might fit in. Then, show us your writing chops. Tell us why you're interested and what you can bring to the role. Upload relevant writing samples, or provide links to your portfolio, GitHub contributions, or other publicly available content with your application.

What You Will Be Doing:

  • Work side-by-side with Elastic engineers, product marketing, support, and your fellow writers to document new features, improve our existing content, and help users succeed with the entire stack
  • Follow Elastic's Git-based software development process. Being comfortable using Git and GitHub is essential
  • Review and edit documentation changes contributed by other Elastic employees and our open source communities
  • Collaborate with other content creators at Elastic from Engineering, Marketing, Design, Support, and beyond to help tell a consistent Elastic story

What You Bring Along:

  • A willingness to wear a variety of hats, a desire to learn new things, and the drive to figure things out
  • Keen attention to detail, sentence structure, and grammar
  • Ability to learn new concepts quickly
  • 2+ years in a content development role that included writing customer-facing documentation for SaaS (software as a solution) products. You understand the craft of technical writing and how it differs from other types of writing
  • Familiar with using basic image editing software, such as Snagit or Sketch
  • Authored content in a lightweight markup language such as Markdown, Asciidoc, or Wikitext
  • Availability to work core hours in the US

Bonus Points:

  • Previous experience documenting security software or general knowledge of the cybersecurity industry
  • Familiar with modern web development and technologies used to build applications
  • Familiar with documenting REST-APIs
  • Comfortable reading code in one or more languages
  • Happy working from the command line and able to write basic scripts and examples

Members of our doc guild are embedded with their engineering teams and help shape the evolution of our products and services. We care deeply about giving you ownership of what you’re working on. We believe Elastic achieves greatness when you are free to pursue your ideas and are surrounded and challenged by your peers. You are empowered to comment on anything, regardless of your role.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please email candidate_accessibility@elastic.co.

Please see here for our Privacy Statement.

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