Operations Analyst, Solutions Architecture

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions-- enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Elastic is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

  • You will implement system configuration changes in Vivun and complete user onboarding and off-boarding on a continuing basis. You may help set up roles/permissions, change page layouts and complete other customizations, as well as develop reports, and dashboards.
  • You will react to and detail changes in processes, procedures, and design as it relates to sales processes and system architecture. Timely and comprehensive organizational change control and documentation helps us to respond quickly and understand functional impacts with regard to configuration, process, workflow and reporting.
  • You will bring a design-centered approach to your partnerships with our solutions architects management team, and the strategy, operations, and enablement teams that partner with them. You optimize solution architecture efficacy through ongoing maintenance and new improvements.
  • You will validate software quality and conformance to requests through appropriate testing; and assist in solving problems to identify the root cause of defects in the system.

The ideal candidate will have:

  • Deep experience with Salesforce, and, preferably, Vivun.  Experience with SQL and BI tools are a plus.
  • 2-4+ years experience in sales, sales ops, ideally supporting Solutions Architecture teams.
  • A highly collaborative style and the ability to adjust on the fly to new demands.
  • Ability to proactively identify and prioritize where these things could improve and keep us moving forward.
  • Excellent communication and engagement skills.
  • Comfort in a distributed, diverse environment, and are able to work remotely and independently. You prioritize your own tasks and collaborate with others to ensure that work is done in a timely manner, with a sharp eye for quality and scale.
  • A demonstrated ability to structure complex problems, develop solutions, and craft recommendations and results into easily digestible messages, communications, presentations.

Please see here for our Privacy Statement.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

Please see here for our Privacy Statement.

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