Senior Product Manager, Swiftype

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Elastic (NYSE: ESTC) is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

At Elastic, we have a simple goal: to solve the world's data problems with products that delight and inspire. As the company behind the popular open source projects — Elasticsearch, Kibana, Logstash, and Beats — we help people around the world do great things with their data. From stock quotes to real time Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. The Elastic family unites employees across 30+ countries into one coherent team, while the broader community spans across over 100 countries.

With solutions like Site Search, App Search and Enterprise Search, the Swiftype team at Elastic focuses on bringing the power of the Elastic Stack and open source projects to businesses and teams of all sizes, focusing on powerful search features in a packaged, turn-key experience that can be brought to market rapidly.

We are looking for a Senior Product Manager to focus on the Swiftype suite of Search Solutions within Elastic. 

The Swiftype product suite is focused primarily on search use cases — from consumer-facing Site Search (e.g. the search bar the helps you find products on an ecommerce website) to internal employee-facing Enterprise search (e.g. search over internal company data that helps you find what you need to get your job done.) In this role, you will be responsible for gathering meaningful market data trends, customer feedback, and application usage data points.

If you are passionate about search, and have an eye for taking complex technical problems and crafting elegant product experiences that mask away complexity, then this job is for you!

What You Will Be Doing:
  • You will work together with the Swiftype Product Management team, engineering, and other internal stakeholders to position and grow the Swiftype suite of products.
  • You will capture market data, customer feedback, customer usage data, and other key information to develop product insights and help drive the product roadmap.
  • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
  • Independently measure product KPIs, which will drive process improvements and future product features
  • Understand and remedy customer needs by interacting directly with customers, reading and understanding support tickets, and listening for valuable feedback
  • Support product marketing to craft customer focused messaging and content
What You Bring Along:
  • You have 3 years experience in product management of developer-focused SaaS products. You bring in depth knowledge of Saas and Iaas solutions.
  • A deep understanding of HTML, CSS, and JavaScript--how they work and what's possible 
  • You are able to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
  • Experience crafting high quality sales and customer-facing content including presentations and web copy as well as guiding the product marketing team to create content
  • Excellent spoken and written communication skills
  • Experience working with user tracking and web marketing tools (Mixpanel, VWO, Intercom, GA, Heatmaps)
  • Experience with search, logging, and analytics products in the big data ecosystem (Elasticsearch, Solr, Hadoop, MongoDB, Spark etc) would be ideal
  • Experience working in a distributed organization
Additional Information - We Take Care of Our People

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

  • Health coverage for you and your family.
  • Flexible location and schedule for many roles.
  • Generous number of vacation days each year.
  • Double your charitable giving — we match up to 1% of your salary.
  • Up to 40 hours each year to use toward volunteer projects you love.

#LI-AC2

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