Cloud - Software Engineering Manager (Billing) (R4439)


At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

About the Team:

The Billing team’s mission is to provide a simple, transparent, and flexible SaaS billing experience to thousands of our users. Our team sits at the heart of Elastic’s business strategy, enabling the company to grow by developing capabilities like usage-based billing and marketplace integrations. We handle data pipelines that collect usage metrics from distributed data sources across AWS, GCP, and Azure and build upon a platform that monetizes millions of dollars of recurring revenue per year! By joining our team, you will have a direct impact on the continued rapid growth of a SaaS product while working in an impactful, cross-team setting!

About the Role:

We are looking for a front-line Software Engineering Manager to join our high impact team. You will mentor and lead a globally distributed team of 4 - 7 experienced engineers who are responsible for building and operating the Billing platform. This role requires coordination with Engineering and Product Management teams and is an excellent opportunity to work in a collaborative cross-team setting. With the team and your peers, you will iterate and grow our team's and our organization's processes and software.

What You Will Be Doing:
  • Recruit and develop exceptionally talented engineers across the globe to build a diverse team.
  • Partner with Technical Leaders, Product Managers, and peer engineering teams to develop the critical SaaS billing platform.
  • Be a "player/mentor" for the team, getting involved in discussions about software development methodologies and design where required.
  • Build roadmaps and lead prioritization; balance the right amount of structure and planning for a fast-paced engineering team.
  • Establish effective project communication plans and ensure their execution.
  • Foster a culture of mutual respect and collaborative decision-making.
  • Improve engineering standards, tooling, and processes.
What You Bring Along:
  • Experience leading diverse teams of Software Engineers as a Line Manager (People Manager).
  • You care deeply about the resiliency of the services and quality of the features your team ships.
  • Solid understanding of Data Architectures and Data Infrastructure ecosystem.
  • An ability to communicate well with individuals and groups to accomplish a common set of goals.
  • Knowledge of Computer Science fundamentals to understand the engineering work that is going on in your team.
Bonus Points:
  • Experience working on Cloud Billing/Subscription Billing platforms.
  • Familiarity of services from any of Azure, GCP or AWS.
  • Experience as a hands-on Software Engineer.
  • Curiosity about SaaS business metrics like growth, churn and retention.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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