Deal Desk Analyst (AMER)

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

What You Will Be Doing:

  • Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance
  • Execute against and maintain AMER (North America, LATAM) geographic Deal Desk support framework
  • Provide Deal Desk support for AMER super-geo Manager
  • Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal 
  • Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts
  • Strong presence and communication with the Field.
  • Ability to execute strategies and manage under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives
  • Drive and execute decision reviews, approvals, and executing across competencies (quoting, legal, revenue, etc.)
  • Support the global Deal Desk leadership to deliver consistent and exceptional support to our sales organization
  • Propose and execute initiatives as part of the long term strategy for the Deal Desk team and business
  • High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business

Deal Management 

  • Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance 
  • Propose and incorporate custom terms and legal edits into order forms and contract documents
  • Coordinate and manage cross-departmental approvals outside of standard systematic workflow
  • Maintain and update repository of legal language templates for non-standard deals for specific offerings
  • Understand and enforce revenue recognition policies across all deals
  • Support RFP/RFI/Vendor Questionnaires and drive the enablement process related to such requests.

Quote-to-Cash

  • Create and manage systematic CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders
  • Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings
  • Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies
  • General experience in building IT requirements and enhancements, and project management

What You Bring Along:

  • Bachelor’s degree in Finance or related competency
  • 2+ years experience in Finance or related field
  • At least 1 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related 
  • MBA a plus, but not required
  • Strong attention to detail while multitasking
  • Strong communication skills
  • Ability to work in a fast-paced, high-pressure environment
  • High proficiency in MS Office (Excel, Word, PowerPoint), Salesforce.com (CPQ a plus)
  • Experience working in a SaaS or high-tech company is also a plus

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

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