Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Grab, Goldman Sachs, ING, Microsoft, NASA, The New York Times, Wikipedia, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co
We are searching for an experienced leader to provide management, mentorship, strategy, vision and terrific execution as our Manager, Strategic Customer Advocacy Programs. This person will be a key part of our Marketing team and will manage Customer Advocacy programs and campaigns for strategic accounts globally. You will be a strategist and thought partner to the head of Global Customer Advocacy and Customer Experience for dreaming up new ways to work with this segment of our customer base and developing industry-specific and regional-specific nuances to existing programs.
We are a highly collaborative, grass-roots and cross-functional company. To thrive, you will have a capacity to quickly learn and understand our sophisticated products and solutions. You have enterprise software experience, executive presence and a knowledge of working with customers in all job roles. You have empathy and passion for finding and nurturing customer advocates to thrive in their company, connect with their peers and build strong relationships with each other and the various teams at Elastic. You have expertise in navigating through a customer organization including top executives and how to enable our customers to do the same as they become more successful with our technology.
What You Will Be Doing:
What you Bring:
If you have some fluency or business conversation skills in languages other than English we’d be delighted. If you have a passion for our particular business (Search!) and love the community-driven aspect of our company, our customers and employees we’ll get along well. If you know a lot about data platforms, marketing tools and systems, analytics and business value selling and consulting we’ll jump for joy. Make sure to tell us about that in your cover letter.
Additional Information - We Take Care of Our People
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.
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