Sr. Manager, Strategic Customer Advocacy Programs

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Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Grab, Goldman Sachs, ING, Microsoft, NASA, The New York Times, Wikipedia, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

We are searching for an experienced leader to provide management, mentorship, strategy, vision and terrific execution as our Manager, Strategic Customer Advocacy Programs. This person will be a key part of our Marketing team and will manage Customer Advocacy programs and campaigns for strategic accounts globally. You will be a strategist and thought partner to the head of Global Customer Advocacy and Customer Experience for dreaming up new ways to work with this segment of our customer base and developing industry-specific and regional-specific nuances to existing programs. 

We are a highly collaborative, grass-roots and cross-functional company. To thrive, you will have a capacity to quickly learn and understand our sophisticated products and solutions.  You have enterprise software experience, executive presence and a knowledge of working with customers in all job roles. You have empathy and passion for finding and nurturing customer advocates to thrive in their company, connect with their peers and build strong relationships with each other and the various teams at Elastic. You have expertise in navigating through a customer organization including top executives and how to enable our customers to do the same as they become more successful with our technology. 

What You Will Be Doing:

  • Building fast-paced, sustainable programs and teams. Bring new programs to life for our strategic accounts and build team and company resources to scale and sustain the growth. This will include campaigns, forums, executive engagement, and third-party entities. Help drive recruitment, development and retention of high quality people during an era of rapid growth.
  • Management & Mentorship. You’ll start this team and over time will recruit and hire others to join it. You have a knack for recognizing and developing individuals’ talents and skills, and ensure there are sustainable structures in place for growth.
  • Strategic Leadership and Partnerships. Build and implement an approach to Strategic Customer Advocacy programs alongside partners in Marketing, Product Marketing, Regional Marketing, Sales, Product Management, Engineering and Professional Services to help craft the next phase of Elastic’s future. You’ll work with customers, industry organizations, other companies and events personnel in building out a portfolio of programs.

What you Bring:

  • Eight to ten years customer-facing marketing and communications experience in the B2B enterprise software space, preferably in open source, data, search or analytics
  • Great track record of recruiting, hiring, coaching, developing and retaining direct reports
  • Experience building customer campaigns and programs tailored for large, Fortune 1000 multinational global customers with CXOs
  • Ability to establish strategic level customer relationships, and deliver an exceptional customer experience including account-based reference acquisition, creation and promotion plans
  • Strategic thinker, with the ability to translate company and product direction into effective customer communications, programs strategies and plans
  • Demonstrated ability to work in a team-oriented, fast-paced, distributed and dynamic environment
  • Good understanding of content marketing, customer advocacy, customer experience, demand generation and customer journey, customer advisory boards 
  • Demonstrated success in a similar role and a fantastic track record of building and launching strategic customer programs that deliver value to the company and its customers
  • Experience working with software customers in a variety of industries such as financial services, healthcare, technology, manufacturing, retail and more
  • Familiarity with technology tools that support customer marketing programs and processes
  • Knowledge of a variety of sales methodologies including open source and proprietary technology and business value or solution selling
  • A savvy, respectful, communicative leader who has a passion for cultivating talent and developing others in the team.
  • Comfort making data-enhanced decisions, including financial management and budgeting.
  • Great leadership, including both line employees and matrixed colleagues
  • Attention to detail while exhibiting great creative and critical thinking and crystal clear communication skills
  • Budgetary planning and oversight experience
  • Efficiency and expediency under pressure while keeping a friendly and open demeanor. You’re resilient!

Bonus Points:

If you have some fluency or business conversation skills in languages other than English we’d be delighted. If you have a passion for our particular business (Search!) and love the community-driven aspect of our company, our customers and employees we’ll get along well. If you know a lot about data platforms, marketing tools and systems, analytics and business value selling and consulting we’ll jump for joy. Make sure to tell us about that in your cover letter.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary.
  • Health coverage for you and your family in many locations.
  • Ability to craft your calendar with flexible locations and schedules for many roles.
  • Generous number of vacation days each year.
  • Double your charitable giving — we match up to 1% of your salary.
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave.

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

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