Collections Analyst

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

The primary responsibility of the Collection Analyst is to collect payments on outstanding Accounts Receivables. This individual should possess strong time-management and communication skills. The ability to be detailed oriented and the ability prioritize key tasks will be instrumental to their success here at Elastic.

What you will be doing:

  • Collect on business-to-business accounts in an effort to reduce Accounts Receivable and minimize bad debt expense.
  • Contact customers, via email or phone, to secure outstanding balances.
  • Perform account reconciliations, as needed, to resolve any account discrepancies.
  • Resolve Unapplied and Unidentified Cash Payments to ensure proper posting to the customer account.
  • Work with customers that have delinquent balances to negotiate payment plans.
  • Confer with management to determine if additional actions are required for delinquent accounts.
  • Process customer credit card payments. Address any credit card declines with the customer.
  • Respond to customer inquiries within a 24 - 48 hour time period.
  • Prepare and review weekly collection reports to determine collection strategies to assist management with cash forecasting goals.
  • Review progress of Key Performance Indicators with management, with a focus on continued improvement.

What you bring along:

  • An Associate’s Degree, preferably in Accounting, Finance, or Business, or equivalent work experience
  • Minimum of 2 years of experience in business to business Accounts Receivable Collections
  • Good organizational skills with a strong attention to detail. Ability to handle multiple priorities.
  • Strong customer service skills as well as the ability to collaborate with your team members.
  • Excellent written and verbal communication skills
  • Ability to work in fast-paced environment with high level of accuracy, both independently and in a team environment.
  • Preferred: Experience in SAAS/software industry, but not required.
  • Preferred: Experience with Netsuite, Salesforce, and G Suite, but not required
  • Fluent in reading, writing and speaking English. French and German a plus.
  • Bangalore residency required.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please email candidate_accessibility@elastic.co.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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