UX Director, Observability (R5983)


At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

Do you love simplifying complex experiences while applying both your analytic and creative skills? We’re looking for a Director of UX to lead our observability experience and UX team. Elastic has the most widely deployed observability solution, built on the proven ELK Stack to converge metrics, logs, and traces, delivering unified visibility and actionable insights. Your work will help site reliability engineers, among others, to improve the performance and reliability of products and services used by billions of end-users globally.

It’s a great time to join the team; you’ll have a unique opportunity to drive impact and shape the product experience during a pivotal stage. You’ll apply your pragmatic big-picture abilities and partner with product management and engineering to deliver critical initiatives. You’ll nurture your team to grow and effectively deliver value to our users. You’ll be a key member of our UX leadership team, contributing to the development of our large cross-functional UX team and vision.

What you'll do:

  • Apply your design, research, product, and technical know-how to lead a vision-led product experience
  • Collaborate with product management and engineering to plan and deliver user experiences that deliver user value and are competitively aware.
  • Help drive business objectives, establish and improve user metrics.
  • Apply a data informed and user-centric approach to identify UX opportunities and validate solutions.
  • Nurture your team’s learning and growth with career mentorship, coaching, and development activities.
  • Ensure team visibility and success record of measurable outcomes.
  • Improve collaboration, standard methodologies, and ways-of-working across observability teams to drive an integrated and user-focused product experience.
  • Manage multiple priorities and provide impactful focus for your team.
  • Work closely and iteratively with UX research and writing teams over the course of projects.
  • Partner with the platform team and support our design system.
  • Work closely with UX leadership peers to help grow the overall UX org and the quality of our end-to-end experience.
  • Build relationships with myriad team members across the larger business to assure connectedness to the big picture.

What you bring:

  • Excellent verbal and written communicator, able to present, pitch ideas and convey design rationales
  • Previous hands-on experience as a designer, researcher, or similar UX craft
  • Proven track record of driving a vision and strategy
  • Experienced manager of designers with 5+ years of direct-line people management
  • Experience conducting user research, working with AB tests and analytics tools
  • Experience working with rich data interfaces or a highly technical product
  • Familiarity with Figma and other design tools.
  • Passion for learning and self development
  • Connectedness to design and technology trends
  • You are an organised self-starter with strong communication and previous experience working in a remote environment.
  • Examples of past leadership experience you can share

Bonus Points:

  • Experience working in SaaS or enterprise software
  • Experience managing managers
  • A portfolio that showcases design solutions per your leadership
  • Technical understanding that includes HTML, CSS, Javascript, Git, and GitHub.
  • Formal training in design and/or engineering.
Please note that this is a remote role. We will happily accept applications from candidates based in Austria, Belgium, Denmark, Greece, Hungary, Italy, Israel, Ireland, Luxembourg, Malta, Norway, Poland, Romania, Slovenia, South Africa, Spain, and Sweden.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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