Director, UX - Platform (R6422)

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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

Do you love the reward of empowering teams with design solutions, tools, and guidelines? Are you a systems thinker who enjoys solving problems at the intersection of design and technology? We’re looking for an experienced Director of UX to lead our platform UX and team. This includes the UX of Kibana, our data visualization dashboard software for Elasticsearch, our UX architecture, our design system, Elastic UI, and documentation platform. You'll work across organizational teams to improve overall UX quality, drive large global initiatives, and contribute to scaling UX maturity at Elastic. You'll lead a large team of designers, UX engineers, and UX managers while working closely with product management and engineering partners.

What you'll do:

Apply your systems-thinking, design, research, product, and technical know-how to drive a vision-led product experience that delivers user value and helps drive market differentiation.
Cultivate relationships with myriad internal stakeholders across the organization, understand their needs, and deliver well-aligned platform solutions.
Mature and evolve the Elastic UI (design system), govern implementation and appropriate usage, and establish a design contribution model to deliver a cohesive and high-quality UX.
Foster collaboration, help standardize methodologies, and ways-of-working across organizational teams.
Deliver on business and UX objectives, manage backlogs and evolving priorities to assure team focus and impact.
Apply a data-informed and user-centric approach to identify UX opportunities and validate solutions.
Nurture your team’s learning and growth with career mentorship, coaching, development, and culture-building activities.
Improve test-and-learn rigor, working iteratively with UX researchers, writers, and product managers.
Partner with UX leadership peers to help grow the overall UX org and the quality of our end-to-end experience.

What you bring:

Excellent verbal and written communicator, able to present, pitch ideas and present data-informed design rationales.
Previous hands-on experience as a designer, researcher, or similar UX craft.
Proven experience of driving a vision and strategy
Experienced manager of managers, and manager of designers with 5+ years of direct-line people management
Experience building design systems
Experience conducting user research, working with AB tests and analytics tools
Experience working with data visualizations, rich data interfaces, or a highly technical product
Familiarity with Figma and other design tools
Self-starter, passion for learning and development
Enthusiastic about emergent design and technology trends
Previous experience working in a remote environment

Bonus Points:

Experience working in SaaS or enterprise software
Experience managing engineers
Experience delivering large scale information architecture solutions
Experience working with documentation teams
Past experience working in a platform team
A portfolio that showcases design solutions of your leadership
Technical understanding that includes HTML, CSS, Javascript, Git, and GitHub.
Formal training in design and/or engineering.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

Competitive pay based on the work you do here and not your previous salary
Health coverage for you and your family in many locations
Ability to craft your calendar with flexible locations and schedules for many roles
Generous number of vacation days each year
Double your charitable giving - We match up to $1500 (or local currency equivalent)
Up to 40 hours each year to use toward volunteer projects you love
Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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