Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.
Our support operations team is responsible for building and maintaining tools that are foundational to the delivery of customer support at Elastic. These tools provide a wide range of services that include a custom support portal, case routing logic, engineer attribute tracking, automating analysis, and much more. We are looking for a Product Manager to help coordinate the efforts of this team, both short term and long term, that enhances the support experience for customers and support engineers.
As a Sr. Product Manager for Support, you will be responsible for understanding the long term vision for support software and translating objectives into actionable next steps. Partnering with support management, you will challenge the status quo of traditional support software while accelerating our scale of operations. We are on a journey to build the best support organization in the world and are looking for a Sr. Product Manager to build it with us. Are you excited yet? Read on.
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