Platform SRE - Capacity SRE Manager (R4416)

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

We seek a leader for our Platform Capacity team, whose goal is to responsibly and efficiently grow Elastic’s Compute Platform across the main Cloud Providers. We take an engineering approach to solving operational problems, and use data to focus attention on issues of significance. We draw upon our operational experience to shorten feedback loops, connect all teams to production, and promote a culture of operational excellence. We are deep technologists. We enable the future growth of Elastic Cloud.

What you will be doing:

In this role you will:

  • Lead and mentor a globally distributed team of experienced Site Reliability Engineers and Software Engineers.
  • Foster a culture of mutual respect, collaboration, and operational excellence.
  • Own initiatives aimed at improving processes and systems related to OS and cloud instance validation, performance optimization, core network/VPC design.
  • Participate in a weekly on-call rotation, using a follow-the-sun model.
What you bring along:
  • You have outstanding interpersonal skills, and are able to build strong relationships across a dynamic, growing team.
  • You have led teams, in environments that value self-organization and collaboration.
  • You consider people management as core to your career, and value honing this skillset.
  • You have a holistic view of and true appreciation for Systems Engineering, borne of real-world experience operating production services.
  • You have a deep technical understanding of Cloud Systems and Services.
  • You are equally comfortable discussing high-level strategy or deep technical details.
Bonus Points:

You don't need to have all of these items, but these represent the types of work you will do at Elastic Cloud.

  • Mentored, coached, and grown team members to bring out the best in them.
  • Owned roadmap and/or project planning in a tech-focused environment.
  • Operated a SaaS product in a public cloud (AWS, GCP, Azure, or SoftLayer preferred).
  • Familiar with “Cloud Economics”, the practice of understanding Cloud provider billing, pre-commits, and other cost saving measures.
  • Used metrics systems (e.g. Elastic Stack, Graphite, Prometheus, Influx) effectively to diagnose issues and quantify impacts.
  • Diagnosed and resolved issues with the Elastic Stack.
  • Worked with containerized services.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

The typical starting Total Cash Compensation range for new hires in this role is between $126,800 and $174,400, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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