Cloud SRE Senior Director (R5417)

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

About the team

Elastic Cloud is the fastest growing part of Elastic’s business and dedicated to solving customer problems in the cloud at planetary scale. We operate across all top 3 public cloud providers, in dozens of regions across the world, hosting mission critical workloads for customers in every industry.

The Cloud Site Reliability Engineering (SRE) team is dedicated to managing the cloud infrastructure, security, and operations of our SaaS offering. We aren’t afraid to get our hands dirty. We are the first and best customer for Elastic's products and our experience helps influence the direction of Elastic’s entire product set. We ensure that our customers can use Elastic Cloud on any provider, in any region, at any scale, with mission-critical reliability. We’re looking for people who are just as passionate about solving issues with distributed systems as they are to automate, code and collaborate to solve problems.

Right now, we are looking for an experienced Senior Director to head up, grow, manage, lead, mentor and further develop our fully globally distributed team of cloud specialists.

What you will be doing

  • Lead, retain, develop, hire and mentor high-performing and diverse teams across your org
  • Operate mission critical services on a globally distributed level, using cloud hosting providers like AWS, GCP, Azure, and more
  • Act as a key member of the senior leadership team for Elastic’s Cloud business
  • Understand our company strategy and help guide our Cloud product’s direction to realize it
  • Work across teams at Elastic to ensure that we are able to deliver our solutions in production with scale and reliability
  • Guide your team to ensure good engineering practices are being followed
  • As a team and company we value excellence, speed, collaboration, respect, mentorship, and open feedback. You’ll encourage and promote these values.

What you will bring along

  • You’ve operated production SaaS systems at scale
  • You’ve understood and put into practice SRE principles
  • You’ve grown and led a large team of SREs, engineers, and managers (50+ people), fostering an inclusive environment
  • Excellent written and verbal communication
  • Ego-free attitude — we are here for the success of the team and the company
  • Empathy, transparency, and a good sense of humour
  • Experience managing distributed teams

What would be great:

  • Experience as a hands-on software engineer so you understand the core principles of the engineering work
  • Experience supporting customer problems and communication
  • Experience or interest in speaking/presenting at tech conferences.
  • Experience in managing on-call schedules (PagerDuty, VictorOps, etc)
  • Experience at Open source projects and companies
  • Experience in communication and organization in large, distributed teams

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

The typical starting Total Cash Compensation range for new hires in this role is between $219,100 and $301,400, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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