Cloud - SRE Tech Lead

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Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

About The Role

You will be responsible for technical leadership in several functional areas of Elastic’s Cloud offerings. You will lead by example and should participate in coding, debugging complex failure scenarios, and triaging bugs. You’ll analyze the current system, it’s strength and limitations. You will participate in roadmap and project planning efforts and will have ownership for delivering it. You’ll be participating in project management efforts as the teams execute on plans, and you’ll have a role in communicating progress and status to stakeholders.

Engineering Philosophy

Managing a highly complex distributed system that is easy to operate via elegantly designed components and APIs is a non-trivial effort. It requires solid software development skills, and more importantly, a sharp mind and the ability to think like a user. We also care deeply about giving you full ownership of what you’re working on. Our company fundamentally believes great minds achieve greatness when they are set free and are surrounded and challenged by their peers, which is clearly visible in our organization. We feel that anyone needs to be in a position to comment on truly anything, regardless of his or her role within the company.

What you will be doing

  • Help lead the SRE team manage thousands of Elasticsearch clusters in our SaaS offering
  • Provide technical leadership for several functional areas in the SRE team like monitoring, platform security, IaaC, incident management, and more
  • Combine Elastic’s products (like Elasticsearch, Kibana, Beats, Machine Learning) with cloud management technologies like Kubernetes &Docker to build reliable and scalable Cloud solutions for customers
  • Work with the team to help build scalable solutions to deliver the best customer experience on our SaaS offering.
  • Build and operate mission critical services on a globally distributed level, using Cloud hosting providers like GCP, Azure, etc.
  • Have a scope that covers contributing to technical plans and direction within Cloud and across other product teams in Elastic
  • Understand our company strategy and help guide our Cloud product’s direction to realize it
  • Lead the technical decision-making for multiple projects and initiatives
  • Translate high level technical guidance into actionable direction for the teams and initiatives
  • Work with a distributed team of engineers from all across the globe
  • Work with Support and other teams across Elastic to respond to escalations
  • Interact with other Principal Engineers to coordinate and align technical direction and strategic plans across multiple areas
  • Create technical designs and POCs for new efforts and expansion into new Clouds and regions
  • Be hands on with the codebase. Review work done in the team, and provide constructive feedback
  • Drive alignment with the coding practices and standards of the team

What you will bring along

  • Experience building and operating globally distributed SaaS, with a track record of delivering reliable and scalable services
  • Experience developing and reviewing complex technical requirements, and translating them into actionable tasks for engineers
  • Ability to communicate well with individuals and groups to accomplish a common set of goals
  • Previous experience providing technical leadership for a team of engineers
  • Previous experience in an ownership role for technical direction and strategy
  • Previous experience working with stakeholders outside of Engineering
  • Experience leading a team to fulfill requirements for a compliance framework (SOC2, HIPPA, etc.)
  • Experience triaging and responding to production service outages
  • Proven ability to identify and remediate common hosting environment and software security problems

#li-MD1

Additional Information - We Take Care of Our People

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

  • Health coverage for you and your family.
  • Flexible location and schedule for many roles.
  • Generous number of vacation days each year.
  • Double your charitable giving — we match up to 1% of your salary.
  • Up to 40 hours each year to use toward volunteer projects you love.

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing jobs@elastic.co. Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@elastic.co. Elastic’s data protection officer is Daniela Duda, who can be contacted at daniela.duda@elastic.co. We plan to keep your data until our open role is filled. We cannot estimate the exact time period, but we will consider this period ended when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we may keep your data for an additional period no longer than 3 years in case additional opportunities present themselves in which yours skills might be better suited. For additional details, please see our Elastic Privacy Statement https://www.elastic.co/legal/privacy-statement.

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