Platform - SRE Manager (R4968)

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

The Elastic Stack is the unparalleled swiss army knife of search and analytics, and Elastic Cloud is the best way to experience the Elastic Stack. A critical piece of the platform is our networking, kernel, and configuration management. We need a skilled SRE leader to lead this important team.

The Systems SRE manager will work with the wider SRE and engineering organization to provide strong site reliability practices -- software-first, data-driven infrastructure. In addition to technical and design input into how Elastic moves forward in this way, the manager will be responsible for mentoring and developing their team, and working with SRE leadership to develop talent across the group.

What you will be doing

  • Lead a globally distributed team of 8-12 experienced engineers. You would evaluate performance, give timely feedback, and advocate for their career paths, while ensuring the goals of the team are met.
  • Work closely with other engineering teams and leadership to define requirements and roadmaps. Our community and company rely on this platform. Proactivity is important.
  • Organize effective on-call rotations to promote both uptime and engineer quality of life.
  • Foster a culture of mutual respect, collaboration, and consensus-based decision-making. Clear and open communication are keys to success in a team spread across regions, cultures, and experience.
  • Driving forward a software-first mentality. We are SREs in the truest sense: We’re developers that manage state. We’re operators that automate away work.
  • Plan for team capacity and help drive recruitment of high quality people.

What you bring along

  • Experience leading a team of software engineers, preferably in a production capacity with uptime requirements.
  • Experience building complex and completely automated systems, or leading a team that has. We run a large, multi-cluster Kubernetes environment. We support several cloud providers. We work on many projects across the company. Even though this is a management role, you'll need technical instincts in order to help your team set and met their goals.
  • Experience with networking at scale. You don't have to be the expert, but good instincts here will be vital in helping the team prioritize.
  • Experience with systems automation and preferably a solution like Puppet, Chef, Ansible, etc.
  • Expertise in at least one programming language. The execution of the team is heavily dependent on maintainable code over time. You can (and should!) write code, but your priority is to make sure the team delivers, and knowing what good operational software looks like is an important ingredient.
  • Genuine care for the well-being of your team, striving to be an emotionally intelligent, egoless, humble, servant-leader. A sense of humor is a big help. You believe that a diverse company is a better company.

Bonus points

  • Experience leading an SRE team within a large SaaS environment.
  • A history of maintaining software. Could be an open-source project. You understand that it is both a codebase and a community.
  • Search and analytics tools, particularly the Elastic Stack. A love for what our company builds will only help.
  • We are a polyglot team; a love for learning programming languages would serve you well.
  • Speaking/presenting. You will need to communicate effectively to others inside the company and out.
  • Open-source. OSS is our DNA. If you have ever contributed to an open-source project, or even just followed one closely you'll have a good sense for how our company operates and how engineers can thrive here.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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