Enterprise Search - Senior Site Reliability Engineer

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

The Enterprise Search Site Reliability team is responsible for ensuring the continued reliability and resilience of the Swiftype.com SaaS product Elastic Site Search. As well as SRE duties for the Site Search platform and its customers, the team assists with automation and build pipeline improvements for the rest of the Enterprise Search engineering group.

We’re looking for empathetic SREs with an interest in infrastructure as code, distributed systems, and continuous improvement.

What You Will Do:

  • Increase instrumentation and automation in all aspects of day-to-day operations for the Elastic Site Search platform.
  • Troubleshoot and resolve any issues occurring in production ensuring constant improvement of the systems as a result.
  • Flag, discuss, and implement solutions to areas of toil and persistent friction in production operations.
  • Participate in the SRE team's production monitoring on-call rotation, daily pairing, weekly sync, and constant banter on Slack.

What You Bring Along:

  • Empathy, compassion, and the ability to work effectively with other human beings.
  • Experience deploying and operating SaaS applications in production.
  • Experience in using Unix and Unix-like systems, such as some Linux/UNIX systems administrator experience.
  • An understanding of the TCP/IP networking stack (IP addressing, routing, HTTP(S), etc).
  • Experience with configuration and orchestration tools (Chef, Puppet, Ansible, Salt, Terraform, Capistrano, etc).
  • Experience with any enterprise monitoring systems like Nagios, Graphite, StatsD.
  • Experience deploying and operating a relational database (MySQL, PostgreSQL etc) in production.
  • Software development experience (any platform/language etc).

Bonus Points:

  • Any remote work experience.
  • 5+ years overall systems engineering experience.
  • 4+ years of experience with Linux systems administration.
  • 3+ years of hands-on operational experience in high-volume or critical production web service environments.
  • Fluent English

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

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