Enterprise Search - Site Reliability Engineer

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

The Enterprise Search Site Reliability team is responsible for ensuring the continued reliability and resilience of the Swiftype.com SaaS product Elastic Site Search. 

Swiftype is a fully hosted search solution for modern websites. Enter your website’s address and Site Search will index your site and create your search engine in real time. No coding required. Each engine comes with complete control over style and functionality, autocomplete, relevance tuning tools, analytics, and much more. Whether you are looking to increase conversion rates on your online store, or generate higher engagement for your online publication, Site Search comes back with features to help you achieve your business objectives in no time.

We’re looking for people who are just as passionate about taking an engineering approach to solving operational problems as they are to utilizing data and feedback to work collaboratively to solve problems.

SREs with an interest in infrastructure as code, distributed systems, and continuous improvement.

What You Will Do:

  • Work as part of a team in ongoing platform modernization projects,
  • Increase instrumentation and automation in all aspects of day-to-day operations for the Elastic Site Search platform.
  • Troubleshoot and resolve any issues occurring in production ensuring constant improvement of the systems as a result.
  • You’ll be hands-on with the codebase, reviewing work and providing constructive feedback.
  • Flag, discuss, and implement solutions to areas of toil and persistent friction in production operations.
  • Participate in the SRE team's production monitoring on-call rotation, daily pairing and weekly sync.

What You Bring Along:

  • Experience deploying and operating SaaS applications in production, ideally utilizing Ruby on Rails.
  • Experience in using Unix and Unix-like systems, such as any Linux/UNIX systems administrator.
  • Experience with configuration and orchestration tools (Chef, Puppet, Ansible, Salt, Terraform, Capistrano, etc).
  • Experience with any enterprise monitoring systems like Nagios, Graphite, StatsD.
  • Experience deploying and operating a relational database (MySQL, PostgreSQL etc) in production.
  • Empathy, compassion, and the ability to work effectively with other human beings.

Our Team Style:

  • We appreciate articulate and “low ego” people who want to grow as part of a team.
  • We welcome diversity in all forms. 
  • We hold each other accountable and work to a high standard.
Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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