Policy Manager - Operational Excellence


Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

The Policy Manager - Operational Excellence role will work with leadership and cross-functional teams to craft and implement a policy framework for all sales policies to enable the sales organization to execute to defined standards for operational scale!

This position will report to the Sr. Director, Business Operations. This role will serve to align go-to-market strategies, operational execution, educating and assisting sales with adhering to documented and communicated policies!

What you will be doing:

  • Partner with leadership to develop, lead and communicate policies globally for scaled growth.
  • Create leadership governance with cadence to communicate progress on all policy efforts and challenges.
  • Bring industry best practices and innovation to policy creation and management.
  • Assess current documented policies for accuracy and completeness and close gaps.
  • Maintain documents in a document repository for ease of access by sales communities globally.
  • Supervise, measure and analyze policy adherence, working with process owners and business teams to identify trends, risks, and required corrective actions.
  • Provide strategic advice to process owners as processes are developed or revised to ensure alignment to policy.
  • Be the policy expert and enable front-line sales support teams to answer policy-related queries with speed and accuracy.

What You Bring Along:

  • 5+ years creating policy documents and partnering with leadership teams to guide organizational growth and transformation
  • Strong preference for those who have supported a Business and/or Sales Operations organization
  • Effective history of leadership and collecting data from various sources and business units
  • Ability to use good judgment to make decisions in a timely manner under pressure
  • Experience using data to identify insights that drive action and scale
  • Flexibility to adapt to changing business situations, comfortable working in high growth, fast-paced environment

Skills Required:

  • Microsoft Office Suite + Google Workspace (formally G-Suite)
  • Strong planning, organizational, and analytics skills
  • Outstanding writing skills and have the ability to create polished policy documents
  • Excellent communication

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.


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