Sr Business Analyst (R5576)

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

As global markets continue to expand, careers within Elastic Sales Order Operations are essential to the ongoing success of our business. The WW Sales Order Operations team at Elastic are the liaisons between many organizations within Elastic. This individual will be part of the systems and tools team. The systems and tools team in the sales operations group. This individual will be responsible for supporting applications used in the go to market organization.

What You Will Be Doing:

  • Certify and become the resident expert on designated applications
  • Review and approve user provisioning requests
  • Responsible for license management of designated applications
  • Responsible for crafting the application's permission sets in discussion with business and IT
  • Governance of roles and role based access in the applications
  • Resolve application related tickets from business and functional units
  • Establish relations with the application vendor and system integrator
  • Schedule and deliver quarterly business reviews with critical application vendors

What You Bring Along:

  • 5+ years work experience in sales operations roles
  • Experience in application administration will be an added advantage
  • Proven ability to analyze complex problems, develop solutions, and craft recommendations and results
  • Highly collaborative style with strong influence skills and the ability to adjust on the fly to new demands with a sense of urgency
  • Able to work and collaborate across global zones
  • Ability to thrive in a fast paced environment
  • Power user level proficiency in one or more of the following application sets
  1. SFDC
  2. Lean Data
  3. Aviso / Clari
  4. Demand Tools
  5. Alteryx
  6. Tableau
  7. D&B Optimizer

Bonus Points:

  • Certification in any of the below application sets
  1. SFDC
  2. Lean Data
  3. Alteryx
  4. Tableau

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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