Sales Operations Manager - Partners

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

Elastic engages with a number of different partner relationships working with Channel, Systems Integrators and Cloud providers as well as having  MSP and OEM relationships. This eco system is a critical part of our business and helps us connect with more customers.  We are building out our capabilities on this team and so are now looking for a Partner Operations Manager to align within the EMEA Channel and Alliance business. The primary function of this role is to coordinate and lead all operational initiatives to support the Channel and Alliances business.  This role will report to the Head of the Global Partner Program and Operations team.. 

Responsibilities:

  • Provide operational support to the non-managed EMEA partner ecosystem: onboarding, process enablement, alignment to field sales, and overall support to help the partners achieve their goals.
  • Assist EMEA field account managers to efficiently book partner deals by aligning with internal teams such as: Deal desk, Order operations, Finance, and IT.
  • Program management of the global partner quote to cash process: gap analysis, process documentation, sales engagement rules/enablement, and work cross functionally to plan, design, and implement solutions.
  • Collaborate within the Partner Program and Operations team to identify and address operational process improvements for scale the efficiency

Desired Experience and Education:

  • 5 - 7 yrs experience, preferably in a Partner/Sales operational role.
  • Ability to thrive in a fast paced start-up environment
  • Experience with the Salesforce platform
  • Proficiency in MS Office Suite (Excel and Powerpoint) and GSuite
  • Has a BA/BS or equivalent educational background.
  • Energetic, willingness to learn, and passionate about operational efficiency

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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