Manager, Tech & Operations


Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Grab, Goldman Sachs, ING, Microsoft, NASA, The New York Times, Wikipedia, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at

We are seeking a manager to join our Go-To-Market Technology & Operations team. The Tech & Ops team authors technologies, processes, and procedures that keep our field operations organization running efficiently. You'll lead a number of technology initiatives supporting sales and pre-sales, which will give you an opportunity to interact with executives and leaders from the pre-sales, operations, and sales strategy teams, in addition to IT and marketing. In addition, you'll oversee territory operations and our data quality desk.

What you will be doing:

  • Be a direct manager of our territory analysts, contractors, and interns, who all help answer questions from the field and set up territory routing and forecasting in Salesforce. This team also handles our data enrichment, data quality audits, and list acquisition for sales.
  • You will create and prioritize feature requests for Sales, Sales Development, and Sales Operations teams, then shepherd them through development and testing.
  • Become an authority on data enrichment and territory automation. You define features and process changes which improve the data quality of our CRM and which route the right records to the right people at the right time. This focus enables our reps to effectively handle leads while maintaining data structure and quality for analysis & decision-making by our operations team.
  • Build project plans and develop enablement and change management efforts for major projects and releases. You are comfortable steering partners and passionate about mentoring analysts through the delivery process. You're capable of serving as a technical mentor and partner to analysts and stakeholder groups within field operations.
  • Help craft a sales technology center of excellence, particularly in regards to pre-sales and territory routing. You build documentation not for documentation’s sake, but to inform, enable, and educate a broad, distributed audience on the workings of our go-to-market teams and the tools they use to do their jobs successfully.

What you bring along:

  • 5+ years of experience working with and experience with vendor evaluation and implementation. You’re also a power-user of Excel, Powerpoint, process documentation tools, and data loaders.
  • You have strong interpersonal skills, and you're comfortable interacting with senior leaders. Because of your familiarity with agile development / sprint planning and your understanding of the software development lifecycle, you’re used to negotiating priorities and tradeoffs.
  • You have an ability to diagnose and troubleshoot issues with a customer-first, positive approach, and you design with empathy and a mind for simplicity and scale.
  • You're an excellent teammate, with the ability to work in a dynamic environment that is fast-paced, where requirements and circumstances evolve quickly. You're more than capable of balancing your daily tasks along with major projects. Because Elastic is distributed by design, you're prepared to work remotely and independently.
  • Preferred: Past experience manning a sales helpdesk; experience as a business analyst, administrator, or project manager; or in a sales strategy or sales operations role.
  • Preferred: Salesforce Reporting & Dashboard experience / Advanced Admin certification


Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving — we match up to 1% of your salary
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

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