Services Engagement Manager - Benelux & Nordics

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

The Services Engagement Manager is part of our Services Delivery Team at Elastic, working to support our Training and Consulting projects across all of the EMEA region. You will work closely and cross-functionally with Consultants, Instructors, Customer Success, and Sales to ensure successful services engagements, while accelerating Elastic adoption and driving customer retention and growth in the region. Additionally, you will partner closely with the Delivery Manager in achieving team KPIs, and jointly representing Services across the organization and customers.

Have you been in a professional services and client engagement function, influencing and driving customer enablement and success ? If so, we'd love to hear from you!

What You Will Be Doing:

  • Responsible for project lifecycle, staffing and resource scheduling on a broad range of services engagements
  • Act as the primary Services contact, run project kickoffs while confidently articulating the value of Services and setting customer expectations to ensure high satisfaction and successful project delivery
  • Partner closely with our Customer Success Team to assess project risk and develop strategies and plans for the successful adoption, growth, and utilization of Elastic
  • Proactively manage projects backlog, and interact with customers to deliver projects on time
  • Ensure projects are efficiently tracked in all internal systems and properly accounted for revenue and utilization purposes
  • Accurately forecast against team utilization and revenue targets
  • Execute efficiently on time cards reporting, weekly approvals and monthly/quarterly “projects close” process
  • Develop and implement best practices that can continually enhance Elastic Services
  • Support and mentor other team members and share best practices

 What You Bring Along:

  • 5+ years of experience in professional services and/or engagement management, preferably in Big Data, Cloud and/or Open Source space
  • Experience in enterprise level project management, professional services delivery and customers success
  • Adequate knowledge of project management systems and delivery methodologies
  • Strong written/verbal communication and presentation skills
  • Self-initiative with attention to detail and delivering high-quality results
  • Team player, ability to work in a fast paced environment with a positive approach and response time
  • Strong analytical & problem solving skills.
  • Knowledge of Dutch, Swedish or Danish would be advantageous but aren't essential. 

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

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