Response Ops - Senior Engineering Manager (R5433)

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

Response Ops at Elastic

Response Ops for the Elastic Stack allows users to better understand the behavior of their data and act upon it. We have developed a wide range of customisable rules that can plow through large amounts of data, and automatically alert users when specific conditions are detected. Leveraging our high throughput ingestion, querying, and machine learning offerings, we allow users to detect, and alert on, security-related events and operational metrics, create cases to investigate those issues, and take actions to resolve them.

About The Role

As the engineering manager of the ResponseOps team, you’ll work with a team of talented engineers, product managers, and designers to grow our alerting and incident management platform and empower customers to achieve great things. You’ll be responsible for leading the engineering team in achieving a high level of sustainable technical excellence, and partner closely with other cross-functional teams to maintain a high-quality and consistent alerting experience across Elastic's products. In short, your role is to ensure Elastic's alerting offering becomes more and more impactful for customers.

Some of the things you’ll work on

  • Manage, coach and nurture a globally distributed team of approximately 10 experienced engineers
  • Lead the efficient delivery for time-boxed software releases, ensuring high quality and innovative feature development
  • Build roadmaps and lead prioritisation; balance the right amount of structure and planning for a fast-paced engineering team
  • Work with our Product Management team to ensure requirements and the “why” are clear
  • Foster a culture of mutual respect and collaborative decision-making
  • Identify staffing requirements and help drive recruitment and the growth of the team
  • Support the development and training of direct reports through regular feedback and performance evaluations
  • Be an amazing person to work with, somebody who sincerely empathises with others

What you will bring

  • Experience leading diverse teams of software engineers as a line manager (people manager)
  • Experience leading complex engineering projects that cross engineering teams
  • Experience as a hands-on software engineer so you understand the core principles of the engineering work that is going on in your team
  • The ability to thrive on a high level of autonomy and responsibility
  • Strong written and spoken English communication skills
  • A compassionate approach to communication, empathy, and a genuine yearning for the success and growth of the people you work with

Experience in these areas is a plus

  • Knowledge of Incident Management, IT Operations, IT Infrastructure, Application Performance Monitoring and/or IT Security domains
  • You've built things with the Elastic stack before, and understand how distributed systems operate and the limitations and advantages.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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