Technical Program Manager


Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at

IT PMO Team Overview 

We’re always on the search for amazing people. The IT PMO Team consists of people who have real passion for what they do and are masters at their craft. We reflect the  larger company philosophy, to solve data problems, but focus internally on the products and solutions we build or implement and the internal partners we support. Agile in our approach, we strive to push the boundaries of  our best-of-breed platforms to build a world-class systems operation. Our team thinks smart, plans strategically and builds for scalability, and  will push you to do the same. 

We are looking to hire a Technical Project or Program Manager to join the team. As Elastic has grown, our  IT environment continues to scale with it to support our business users. We'd like to hire an awesome Technical Project or Program Manager who has proven experience in planning and delivery services in alignment with Elastic IT PMO priorities in either a product or project manager role. The focus of this engagement is to enable new capabilities supporting the Cloud Engineering & Consumption product roadmap.   Key services include product roadmapping, requirements rationalization, design, working with development, and technical delivery within an agile framework. You will be working with a world class team of business systems analysts, developers, system admins, and business partners to keep our business systems running smoothly and ensuring that as Elastic scales.

What You Will Be Doing: 

  • Combination of technical project management, product management and program management to deliver the Cloud Engineering IT roadmap. 
  • Plan and deliver product capabilities for the roadmap that supports a critical business value stream.
  • Engage with cross functional teams to understand the current overall project landscape 
  • Develop an operating framework to manage the planning and execution of business workstream roadmap
  • Define, develop, and manage the overall roadmap and execution plan & timelines to achieve desired objectives. As part of scope of work, services include dependency & risk management methodologies.
  • Drive execution of requirements across respective agile scrum teams. Develop, maintain, and communicate overall roadmap & timeline.
  • Identify and assess change management needs across the organization.
  • Design and develop secure, scalable technical solutions on the Salesforce and Service Cloud platform
  • Create and collaborate on solution and technical design artifacts, and present and participate in cross-functional review sessions
  • Provide technical guidance for new projects, enhancements, and bug fixes related to solutions being delivered on the Salesforce platform.
  • Work with business system analysts to design & implement end to end automations
  • Analyze business processes to identify inefficiencies and critical metrics
  • Experience partnering with and designing solutions for go-to-market and back office teams, ideally, pre, and post-sales, finance and accounting.
  • Strong communication skills, including the ability to summarize complex system functionality for the business user.

What You Bring Along: 

  • Knowledge of Agile development practices and a sprint delivery model
  • The ability to access ways for the team to improve and streamline our support process  from a people and technology perspective 
  • Strong project management skills and knowledge of software deployment methodologies

Bonus Points: 

  • Project management, product management or Agile certifications 
  • Consumption or Subscription provisioning with Cloud services or products
  • Salesforce developer or business analyst experience
  • Consulting experience
  • Being awesome

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

The typical starting Total Cash Compensation range for new hires in this role is between $113,200 and $155,700, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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