Sr. Director, CRM Applications

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Elastic is a search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co

We are seeking an innovative, thoughtful and accomplished business technology leader to manage a dynamic team that architects and provides solutions for Elastic’s global customer-facing and GTM functions.

Our ideal candidate has a solid track record of delivering complex projects, building effective business partnerships and leading business processes and IT transformation initiatives.

You'll work to enable simplified processes and lead the implementation of new solutions to enhance delivery speed and product quality across our global teams. Are you a transformative leader with the ability to see opportunities to drive change? If so, we'd love to hear from you!

What You Will Be Doing:

  • Provide leadership to an international team of business engagement managers, systems analysts, administrators, and engineers responsible for overall delivery of world-class CRM applications and GTM solutions.
  • Partner with key stakeholders to facilitate the planning and road-mapping process, provide oversight of solutions delivery, resolve escalated issues, and facilitate communication on any critical issues.
  • Develop and maintain effective relationships with leaders on how systems capabilities can solve their business problems, work to translate business needs into technology solutions and push for business clarity of strategy where needed.
  • Build a high performing team with a strong focus on business value through coaching, fostering accountability, innovation and teamwork, while effectively delegating work for successful achievement of goals and objectives.
  • Evaluate emerging and new technologies. Actively collaborate with business stakeholders to derive and drive value from existing and new system technology investments.
  • Own and manage applications budget and prioritization with business leaders to ensure investments are aligned with business requirements and consistently manage to ensure within plan.

What You Bring Along:

  • 15+ years managing and delivering CRM applications, 10+ years of direct management experience within a high-tech industry.
  • Proven and current experience managing an expansive CRM application portfolio; Salesforce.com (Sales Cloud, Service Cloud, CPQ, Renewals, Revenue Contracts, etc.) and FinancialForce required.
  • Visible leadership skills and executive presence; demonstrated ability to provide thought leadership, think strategically and effectively communicate vision and influence across the organization
  • Outstanding ability collaborating with business stakeholder teams to align on cross-functional processes and deliver large scale business and IT transformation initiatives
  • Adept at inspiring behavior change through motivating teams, planning initiatives, designating priorities, and being decisive when faced with ambiguity
  • Lightning transition/business enablement and CPQ optimization experience.
  • Experience building, leading and managing a global, distributed team with an international presence.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving — we match up to 1% of your salary
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing jobs@elastic.co. Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@elastic.co. Elastic’s data protection officer is Daniela Duda, who can be contacted at daniela.duda@elastic.co. We plan to keep your data until our open role is filled. We cannot estimate the exact time period, but we will consider this period ended when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we may keep your data for an additional period no longer than 3 years in case additional opportunities present themselves in which yours skills might be better suited. For additional details, please see our Elastic Privacy Statement https://www.elastic.co/legal/privacy-statement.

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