Sr. Salesforce Admin

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.


Business Systems Overview 

We’re always on the search for amazing people. The CRM engineering team consists of people who have real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build and the internal partners we support. Agile in our processes, we strive to push the boundaries of  our best-of-breed platforms to build a world-class systems operation. Our team thinks smart,  strategic and scalable, and will push you to do the same. 

We are looking to hire a Sr Salesforce Admin to join our growing CRM IT team. As Elastic has grown, our CRM platform (Salesforce) has evolved and we need specialists in key areas of our tooling supporting specific areas of our business. This role will not only need to know Salesforce, but must have experience in working with marketing teams. You will be working with our team of SaaS (Salesforce, FinancialForce, CPQ) admins and developers to ensure the needs of our marketing (Lead to Opportunity focus area) are running smoothly and ensuring that as Elastic scales. You will also be the first line of defense for operational, technical and process questions for our marketing team and their stakeholders around the globe. The ideal candidate  is looking to 1) Make an impact on a growing team and company 2) Enable us to scale our operations to match our explosive growth 3) Show a fundamental understanding of how users interact with CRM tooling and the best ways to enable their success. 


What You Will Be Doing: 

  • Manage Salesforce integration with Marketo, Chat tooling and other internal marketing systems
  • Know the entire lead flow process in place with the current install base and bring your expertise in offering improved ways to run this process as needed.
  • Experience in helping design, develop, and maintain innovative CRM and marketing solutions through innovative tools for leads, campaigns 
  • You must be able to understand how we do campaign and lead management and bring your experience to help us improve and enhance key areas when needed.
  • Support deployment and post-implementation testing/validation of configuration changes and releases for major CRM releases from time to time
  • Manage the chat application integration with Salesforce and ensure data is accurately passed back and forth per business needs
  • Experience partnering with and designing solutions for go-to-market and back office teams, ideally in an Agile environment.
  • Participating in our agile development process with our team of Salesforce developers to design, test, and implement new features on CPQ
  • You must be able to do some basic to advanced Salesforce configuration work
  • Tending to the requests and questions from Elasticians on CRM overall
  • Strong communication skills, including the ability to summarize complex system functionality for the business user.

What You Bring Along: 

  • Have a Salesforce Administrator and Salesforce Advanced Admin Certifications (4+ years of hands-on experience) and motivation to achieve advanced admin certification within the first six months on the job.
  • Working knowledge of Marketing Automation systems such as Marketo or Pardot
  • Ability to work with multiple deadlines in a fast-paced and ever-changing environment
  • Have a knack for listening and interpreting user requirements and then turning them into action 
  • Knowledge of what Agile development practices and a sprint delivery model
  • The ability to access ways for the team to improve and streamline our support process  from a people and technology perspective 
  • Strong project management skills and knowledge of CRM software deployment methodologies

Bonus Points: 

  • Other Salesforce certifications- Sales Cloud Consultant and Service Cloud Consultant.  
  • Experience with Salesforce CPQ
  • Experience with SOQL/SQL - familiarity and comfort with querying data 
  • Any developer experience on the Salesforce platform or other web application platforms
  • Being awesome 

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

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