Sr. Business Systems Analyst - Cloud

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Elastic is a search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co

The Cloud, Sr. Business Systems Analyst (BSA) acts as a liaison between IT, product and business stakeholders to help build solutions needed to scale and support our business. In this role, you will be responsible for the design, development, and maintenance of the business architecture and processes that support our SaaS product from lead registration through payment. Using your deep knowledge of Salesforce, Marketo, integrations, and our billing systems, you will work with business partners, end-users, product managers and developers to improve processes and workflows, draft requirements that help us scale and showcase simple perfection to our users. You bring a strategic lens to agile development and craft thoughtful technology roadmaps which balance today's needs versus future scale. This role is for you if you possess a blend of business engagement skills, passion for technology and automation, attention to details, critical thinking, and a strong desire to contribute to solutions that drive business growth.

What You Will Be Doing:

  • Bring a design-centered approach to your partnerships with product, marketing, sales, pricing, deal desk, and finance to optimize the SaaS customer lifecycle in various systems of our technology stack through defining enhancements, plans for maintenance, and sprint planning.
  • You document processes, procedures, and design as it relates to these GTM processes and the overall system architecture. You proactively identify and triage where these things could improve and keep us moving forward.
  • Maintain a holistic view of all business system processes and users, to understand functional impacts with regard to configuration, process, workflow and reporting.
  • Experience in creating/updating system documentation including configuration changes, data mapping requirements, functional designs, test cases and enablement plans as needed for the engagement.
  • Validate software quality and conformance to specifications and business requirements through unit-functional testing; and assist in troubleshooting to identify the root cause of defects in the system.
  • Work with Product Managers, Product Development, Integration Developers and CRM and ERP Application Development teams to scope work and produce estimates.
  • Collaborate closely with architects and other BSA resources to define and implement effective and efficient solutions to business challenges and opportunities.
  • You are comfortable in a distributed, diverse environment, and are able to work remotely and independently. You prioritize your own tasks and collaborate with others to ensure that work is done in a timely manner, with a sharp eye for quality and scale.
  • You like change, and can adapt to the changing priorities of the business. You see yourself as a life-long learner and proactively develop new skills.
  • Assist with system configuration and user setup as needed. You may help set up fields, workflows, roles/permissions, page layouts, custom objects, custom record types, reports, and dashboards.

What You Bring Along:Technical Skills

  • 6+ years experience Salesforce BSA and Design experiences withing a SaaS or IaaS company
  • Proficiency in one or more of the following areas: SaaS or IaaS Product Management, Subscription Billing, QTC, Billing and Invoicing.
  • Experience with Salesforce CPQ (Steelbrick) and boundary ERP systems (Netsuite).
  • Experience designing and supporting large scale, technically complex solutions between Transactional Applications, Salesforce, ERP and associated ecosystem applications.
  • Deep understanding of software testing with knowledge on building test plans and executing them in unit, functional and user acceptance test cycles.
  • Bonus: familiarity with the cloud infrastructure space (AWS, GCP, Azure, etc) and/or experience configuring products that have multiple levers and drivers of their final price.

Functional Skills

  • Fluency in the subscription lifecycle for a SaaS product. You consider yourself a lead-to-cash pro.
  • Strong problem solving, critical thinking, and analytical skills to set up and interpret logic, data tables, and rule relationships
  • You have the desire to learn and apply new technologies
  • Understanding of multi-channel, multi-term, multi-payment offerings, particularly in a SaaS context.
  • You have good interpersonal skills
  • Deep experience and expertise translating business requirements and processes into low friction automation and high impact systems
  • Passion for exceptional documentation including diagrams, standards, and project papers
  • Must be able to explain complex systems and technical topics in a clear, concise manner to others who may have minimal technical knowledge using oral, written and visual presentations

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving — we match up to 1% of your salary
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing jobs@elastic.co. Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@elastic.co. Elastic’s data protection officer is Daniela Duda, who can be contacted at daniela.duda@elastic.co. We plan to keep your data until our open role is filled. We cannot estimate the exact time period, but we will consider this period ended when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we may keep your data for an additional period no longer than 3 years in case additional opportunities present themselves in which yours skills might be better suited. For additional details, please see our Elastic Privacy Statement https://www.elastic.co/legal/privacy-statement.

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