Senior Salesforce Administrator

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Elastic is an open source search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

We’re always on the search for outstanding people. The CRM Engineering Team consists of people who have a real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build and the internal partners we support. Agile in our processes, we strive to push the boundaries of our best-of-breed platforms to build a world-class system's operation. Our team thinks smart, strategic, and scalable, and will push you to do the same.

We are looking to hire a Senior Salesforce Administrator to join the team. As Elastic has grown, our Salesforce environment continues to scale with it. We'd like to hire an awesome admin to help meet the needs of our users. You will collaborate with our team of awesome developers and business partners to keep our Salesforce instance running efficiently and ensuring that as Elastic scales, Salesforce is right there with us. You will also be the first line of defense for operational questions and issues from Elastic employees around the globe. This future Elastician will be excited to: 1) Make an impact on a growing team and company 2) Enable us to scale our operations to match our striking growth 3) Show a fundamental understanding of how users interact with Salesforce and the best ways to enable their success.

What You Will Be Doing:

  • Tending to the everyday requests and questions from Elasticians on Salesforce
  • Administrative tasks on Salesforce, including but not limited to assigning user profiles, reviewing access, crafting fields, workflows, etc.
  • Participating in our agile development process with our team of Salesforce developers to craft, test, and implement new features on Salesforce
  • Interviewing business users (Marketing, Sales, Support, Finance) to understand their processes and identifying where we can add features/workflows to make their jobs easier
  • Managing some 3rd party software apps such as Docu-sign, Conga and others.

What You Bring Along:

  • Have 3+ years of Salesforce administrator experience doing things like designing, configuring & maintaining security/sharing rules, permission sets, field-level security, record-level security, roles and profiles.
  • Administer Salesforce Service Cloud, Sales Cloud and Community Cloud platforms
  • Administrated Salesforce CPQ (SteelBrick) and/or FinancialForce applications
  • Think in terms of simplicity and scalability in Salesforce. No need to create hundreds of profiles per micro use-case.
  • Have a knack for listening and interpreting user requirements and then turning them into action
  • Experience with Agile development practices and a sprint delivery model
  • The ability to access ways for the team to improve and streamline our support process from a people and technology perspective

Bonus Points:

  • Salesforce.com certifications- Admin, Advanced Admin required and others preferred are Sales Cloud Consultant and Service Cloud Consultant.
  • Experience with SOQL/SQL - familiarity and comfort with querying data
  • Any developer experience on the Salesforce platform or other web application platforms
  • Being awesome

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing jobs@elastic.co. Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@elastic.co. Elastic’s data protection officer is Felix Wittern, who can be contacted at dpo@elastic.co. We plan to retain your data until such time as roles you may be suitable for are filled, as such we cannot estimate the specific time period that will be. We would consider this period to have ended once a candidate accepts our job offer. However, once that period of time is over, we may hold your data for an additional period of time that will not exceed 18 months. We do this to ensure you can be considered for potential future opportunities which you might be better suited for. To see additional information, please review our Elastic Privacy Statement.

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