Manager, CRM Systems

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Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

We’re always on the search for amazing people. The Business System Team consists of people who have real passion for what they do and are masters at their craft. We reflect the larger company philosophy, to solve data problems, but focus internally on the systems we build and the internal partners we support. Agile in our processes, we strive to push the boundaries of our best-of-breed platforms to build an elite systems operation. Our team thinks smart, strategic and scalable, and will push you to do the same. In this role, you will drive both the continued expansion of our application portfolio and growth of your team.

What You Will Be Doing:

  • Lead and expand a team of high performing system administrators and developers with a solid focus on business value and customer centricity.
  • Responsible for recruiting, developing, and managing both internal and external resources pertaining to ongoing system implementation and support needs.
  • Transform business requirements to scope, design, prioritize, and deliver on a functional plan for Customer Relationship Management (“CRM”) Systems and its alignment with the overall IT Plan.
  • Evaluate current CRM Systems processing and recommend action plans to ensure we are getting the most from our existing technology investments.
  • Collaborate with Elastic stakeholders to understand current and future CRM System requirements through participating in regular discussions, quarterly business reviews, and off-site sessions.
  • In collaboration with our Data and Integration Team, responsible for maintaining integrations impacting Salesforce, including documentation, requirements scoping, testing, delivery, and maintenance.
  • Identify solutions to increase Data Quality and Standardization for customer and transaction details in Salesforce.
  • Run vendor onboarding processes as it relates to new CRM System technologies which include technical assessments, reviews, and budgeting.

What You Bring Along:

  • 7+ years of progressive experience in CRM System Management with previous administration, development, and/or process engineering responsibility.
  • 5+ years of Salesforce experience driving best practice solutions for Sales Cloud, Support Cloud, Force.com, Lightning and AppExchange products.
  • 5+ years experience in supporting a portfolio of CRM applications, including Salesforce, FinancialForce, DocuSign, Xactly, Impartner, and Qualtrics
  • Past experience supporting CRM Systems with a globally distributed customer base.
  • A service orientated delivery approach to systems management, ensuring that end users remain the focus and lens by which we gauge success.
  • Good interpersonal and communication skills with the ability to adjust the level of detail depending on the audience.
  • Data-driven decision-making using data available or defining new processes to capture data needed to drive logical decisions.

#LI-BW1

Target Locations: Philadelphia, PA; Charlotte, NC; Washington, DC; Houston, TX; Chicago, IL.

Additional Information - We Take Care of Our People

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

  • Health coverage for you and your family.
  • Flexible location and schedule for many roles.
  • Generous number of vacation days each year.
  • Double your charitable giving — we match up to 1% of your salary.
  • Up to 40 hours each year to use toward volunteer projects you love.

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing jobs@elastic.co. Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@elastic.co. Elastic’s data protection officer is Daniela Duda, who can be contacted at daniela.duda@elastic.co. We plan to keep your data until our open role is filled. We cannot estimate the exact time period, but we will consider this period ended when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we may keep your data for an additional period no longer than 3 years in case additional opportunities present themselves in which yours skills might be better suited. For additional details, please see our Elastic Privacy Statement https://www.elastic.co/legal/privacy-statement.

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