Senior Coordinator, HR Operations

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

Do you thrive in a dynamic and evolving environment? Are you passionate about optimizing processes with both the global and granular views in mind? Are you most comfortable in a fast-moving, fast-growing environment to set processes for the future and not just for today? Are you a critical thinker who enjoys problem-solving? Do you love leading the way and making your passion and drive contagious? If you answer yes to these questions, we are looking for you! Elastic is looking for a Sr. HR Coordinator in Costa Rica to join our growing team!

What You Will Be Doing:

• Manage the ServiceNow ticket queue for the AMER/LATAM region
• Process employee lifecycle transactions, including onboarding, offboarding, role changes, and benefits administration, ensuring a smooth and efficient experience.
• Proactively identify needed improvements and enhancements to existing processes to decrease ticket volume
• Assist with the documentation and effectiveness of core HR operations processes through knowledge articles and internal playbooks
• Serve as a key leader and trusted partner with various cross-functional teams to execute programs and policies at scale
• Navigate and manage employee inquiries and ensure full resolution of problems while maintaining a high level of employee satisfaction through accurate, timely, and employee-centric support
• Understand our broader HR strategy and processes to architect, develop and implement scalable, flexible solutions that are extensible to our business needs
• Assist with managing the Weekly New Hire Welcome call
• Consult with and educate employees on HR concepts and appropriate actions when needed

What You Bring:

• Highly inspiring, energetic, and experienced team member who can influence the team to provide the highest level of customer service through teaching and sharing feedback
• Attention to detail and ability to problem-solve with the goal to maintain consistent approaches wherever possible
• Proficient in Workday and ServiceNow systems preferred
• Accountability is top of your strengths: you come up with solutions and you take ownership of problems, get things done, and keep partners informed
• Integrity, transparency, and honesty are some of your most important characteristics which you demonstrate with ease
• Exercising confidentiality, neutrality in complex and sensitive situations is one of your best assets
• Experience supporting day-to-day operations of various global programs and initiatives
• Passion for process improvement and process documentation
• Spoken and Written Fluency in Spanish or Portuguese preferred

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws; view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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