Deal Desk Manager (EMEA)


Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at

As Elastic rapidly grows, the Deal Desk within Sales Finance provides strategic, cross-functional and comprehensive assistance to sales contracting and financial compliance, process enhancements, and building scalable solutions that help our sales team and leadership make informed decisions, with a focus on streamlining global efforts across the business.

What You Will Be Doing:

  • Act as a business leader and partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance
  • Create and lead EMEA geographic Deal Desk support framework
  • Enforce and manage approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal
  • Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts
  • Strong presence and communication with Sales and Finance leadership
  • Ability to lead sales enablement, deal optimization, profitability and strategic positioning
  • Drive and execute decision reviews, approvals, and executing across competencies (quoting, legal, revenue, etc.)
  • Collaborate and work with global Deal Desk leadership to deliver consistent and exceptional support to our sales organization
  • Assess and define long term strategy for the Deal Desk team and business
  • High-energy, team-first attitude: motivated to work collaboratively in a fast-paced, ever-changing environment to help our growing business
  • Experience leading and managing global and/or geographic Deal Desk function supporting the Sales team
  • Propose and define complex deal structures
  • Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance
  • Propose and incorporate custom terms and legal edits into order forms and contract documents
  • Coordinate and manage cross-departmental approvals outside of standard systematic workflow
  • Maintain and update playbook of deal types for different offerings for pre-approved non-standard selling scenarios
  • Maintain and update repository of legal language templates for non-standard deals for specific offerings
  • Understand and enforce revenue recognition policies across all deals

What You Bring Along:

  • Bachelor’s degree in Finance or related competency
  • At least 3 years of experience in Sales Operations, Channel Operations, Deal Desk, or related
  • Strong attention to detail while multi-tasking
  • Strong communication skills
  • Ability to work in a fast-paced, high-pressure environment
  • High proficiency in MS Office (Excel, Word, PowerPoint), (CPQ a plus)
  • Revenue and Go-to-Market knowledge and/or experience regarding SaaS or similar business models
  • German/Dutch/French fluency is highly preferred

Additional Information - We Take Care of Our People

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

  • Healthcare for you and your family in many locations.
  • Flexible location and schedule for many roles.
  • Generous number of vacation days each year.
  • Double your charitable giving — we match up to 1% of your salary.
  • Up to 40 hours each year to use toward volunteer projects you love.

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

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