Technical Program Manager

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

We’re always on the search for amazing people. People who have deep passion for what they do and are masters at their craft. Right now we are looking for a Technical Product/Program Manager to join our Elastic IT Team. The team is responsible for supporting critical business operations while pushing the limits of our various SaaS platforms. This role creates real value to our customers, both internal and external, by owning complex impactful projects such as centralising business on new common customer portal with integrated billing engine.

You will thrive in navigating ambiguity, adapt quickly to a changing environment, take a global view, be data driven and have a passion for optimizing process and structure. You balance critical thinking on achievement of project goals with hands-on delivery to ensure what needs to happen today gets done. We’re looking for people with strong influencing and customer service skills who are effective collaborating with multiple teams and building strong relationships with partners!

What You Will Be Doing:

• Develop and maintain standards for project management activities including, but not limited to, capturing requirements, establishing frequent communications, detailed documentation, identifying risks, and accurate timelines
• Plan, manage, and schedule software delivery through the release lifecycle
• Be a conduit for communication, coordinating project meetings with partners as well as regular communications with the Business Systems teams
• Manage/Supervise QA processes to ensure projects meet required specifications for quality, function, and reliability prior to delivery.
• Support the creation/management of projects/users/workflows/reports in Jira
• Work within an agile development environment, updating stories, Kanban Boards, and epics to facilitate project progress and reporting
• Be an integral part of a highly technical team with high expectations on their ability to deliver quality tools on a regular basis

What You Bring:

• Minimum 8 years project / program management experience (SaaS applications, Software development, consulting)
• Minimum 3 years leading multiple large projects in an enterprise environment including partners from all different levels of leadership
• Combination of technical project management, testing management, release management and operational excellence
• Previous experience with Agile Methodologies
• Strong communication skills, including the ability to summarize complex system functionality for the business user
• Be Great!

Bonus Points:

• Any Project Management, Agile, Testing Certifications (i.e. PMP, CSM, etc.)
• Release Management experience
• Test Management experience / Knowledge of Jenkins
• Jira/Confluence Admin

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws; view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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