Quoting Analyst

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

• Responsible for understanding and implementing the workflow, processes and business practices for distributors and partners, with strict alignment to Elastic’s compliance framework.
• Basic knowledge of quote to cash workflow, order booking and order management process.
• Acts as a primary point of contact for distributors and partners, liaising with external and internal stakeholders daily to support distributor and partner transactions.
• Continually provide insights and look for opportunities to improve the process.
• Ability to identify and differentiate the key components of problem statements, generate a range of creative solutions, evaluate them and deliver the best outcome.
• Work closely with Elastic Partner Managers and Account Execs to report on all aspects and support the execution of new initiatives to drive growth.
• Work across APJ and EMEA time zones ensuring adequate coverage for distributors and partners across ANZ, ASEAN, Japan, Korea, India, Greater China and EMEA markets.
• Maintain the highest levels of integrity, driving adherence to Internal controls framework and ethical business practices.
• Adhere to agreed SLAs around turnaround and accuracy levels for quoting / pricing activities.
• Timely follow-up around approvals, and operational issues.
• Hands-on experience working with Salesforce and CPQ.

What You Bring:

• Exceptional communication (written and verbal) skills with the ability to work independently and as a team.
• Actively collaborates with team members, understands the dynamics and supports flexibly.
• Seeks opportunities to improve the process and offer suitable solutions.
• Constantly reviews performance with senior management to identify areas of development.
• Can think on their feet in a constantly evolving environment and deliver ideal results.
• Identify and prioritise distributor and partner needs and constraints.
• Adopts a professional approach to distributors and partners, acts reliably and delivers results accordingly.
• 2 plus years of relevant work experience in quoting or distributor support and operations.
• Experience working in an operational role, especially managing third-party relationships is a plus

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Family and Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) Poster

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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