Platform Billing - Director of Engineering

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

Elastic Cloud, a fully managed service for Elastic Stack, Security, Observability, and Enterprise Search solutions, operates globally across major Cloud providers. We're seeking an experienced senior engineering leader to scale our Platform Billing team and platform to drive our next phase of revenue growth.

The Platform Billing team's mission is to deliver a simple, transparent, and flexible SaaS billing experience to our vast customer base. Central to Elastic's business strategy, the Platform Billing team enables company growth by developing capabilities like usage-based billing and marketplace integrations. The team manages data pipelines that gather usage metrics from a system distributed across three cloud service providers (AWS, GCP, Azure) and builds on a platform that monetizes hundreds of millions of dollars in annual recurring revenue. This role offers a unique opportunity to support the high growth of a SaaS product and collaborate in an impactful, cross-team environment.

What You Will Be Doing:

• Develop and execute a forward-thinking strategy that supports our business goals and scales with our growth
• Own problems end-to-end, managing complexity while balancing business impact, reliability, operability, and system integration
• Regularly present plans and project updates to senior executives including the CPO, CFO, and Platform leadership team
• Oversee the design, implementation, and maintenance of Platform Billing systems across multiple cloud providers
• Ensure optimal performance, security, and cost-efficiency of billing infrastructure
• Lead the implementation of best practices for system reliability and scalability
• Lead, mentor, and inspire a high-performing team of infrastructure engineers
• Foster a culture of innovation and technical excellence
• Recruit and develop exceptionally talented engineers and managers across the globe to build a diverse team
• Work closely with product, engineering, IT, and finance teams to align billing initiatives with business objectives
• Scope and lead large cross-functional projects with significant business impact at Elastic
• Ensure billing systems meet customer needs while supporting company growth objectives
• Ensure our billing systems adhere to industry security standards and compliance requirements
• Implement proactive security measures to protect sensitive financial data
• Maintain appropriate controls for financial reporting systems

What You Bring:

• A track record of running highly effective development teams with an ability to manage both managers and engineers
• Experience with performance management (promotions, PIPs, development plans, terminations) and ability to coach managers through difficult situations
• A compassionate approach to communication and a genuine interest in the success and growth of the people you work with
• Previous experience as a hands-on software engineer with strength in computer science fundamentals
• Experience owning large-scale distributed systems across multiple regions in AWS, Azure, and/or GCP
• Extensive technical expertise in high volume data pipelines and data processing systems
• Operational experience demonstrating a deep understanding for service resiliency and feature quality
• Experience leading complex engineering projects that cross multiple teams and organizations
• Strong written and spoken communication skills
• Ability to effectively present to senior executives including CPO, CFO, and Platform leadership

Bonus Points:

• Experience working on cloud billing, subscription billing, and/or consumption billing platforms
• Experience with SaaS business metrics like revenue growth, churn and retention
• SOX control ownership

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws; view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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