Technical Writer

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Elastic is a search company with a simple goal: to solve the world's data problems with products that delight and inspire. As the creators of the Elastic Stack, we help thousands of organizations including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, Verizon, and many more use Elastic to power mission-critical systems. From stock quotes to Twitter streams, Apache logs to WordPress blogs, our products are extending what's possible with data, delivering on the promise that good things come from connecting the dots. We have a distributed team of Elasticians across 30+ countries (and counting), and our diverse open source community spans over 100 countries. Learn more at elastic.co

We are seeking talented, technically savvy writers who can help our users understand how to implement and deploy search-centric solutions. As a writer at Elastic, you could contribute to:

  • Elasticsearch - Put your knowledge of distributed systems, REST APIs, and application development to work writing about the search and analytics engine and language clients that lie at the heart of the Elastic Stack.
  • Elastic Stack Features - Help users learn how to automatically detect data anomalies, discover connections in their data, and secure, manage, and monitor their Elastic Stack deployments.
  • Elastic Cloud and Elastic Cloud Enterprise - Build welcoming content that makes it easy for customers to use our hosted services and solutions or orchestrate their own multi-cluster deployments.
  • Observability - Create reference and UX documentation for a suite of observability products that help users gain insight into the health of their infrastructure.
  • Code Search - Help developers see insights beyond the objects, functions, variables, and constants that make up their codebase.

Members of our doc guild are embedded with their engineering teams and help shape the evolution of our products and services. We care deeply about giving you ownership of what you’re working on. We believe Elastic achieves greatness when you are free to pursue your ideas and are surrounded and challenged by your peers. You are empowered to comment on anything, regardless of your role.

Does this sound like your kind of gig? Check out our docs, install and tinker with the products that interest you, and think about where you might fit in. Then, show us your writing chops. Tell us why you're interested and what you can bring to the role. Upload relevant writing samples, or provide links to your portfolio, GitHub contributions, or other publicly-available content with your application.

Writers at Elastic:

  • Work side-by-side with Elastic engineers, product marketing, support, and your fellow writers to document new features, improve our existing content, and help users succeed with the entire stack.
  • Follow Elastic's git-based software development process. Being comfortable using git and GitHub is essential.
  • Review and edit documentation changes contributed by other Elasticians and our open source communities.
  • Collaborate with other content creators at Elastic from Marketing, Support, Education, and beyond to help tell a consistent Elastic story.

We want to hear from you if you have:

  • A willingness to wear a variety of hats, a desire to learn new things, and the drive to figure things out.
  • 2+ years in a content development role that included writing for developers or those responsible for deploying and managing complex systems. You have written a significant amount of relevant content. Some of our open opportunities involve working more autonomously and require more experience.
  • Experience writing customer-facing software documentation. You understand the craft of technical writing and how it differs from other types of writing.
  • Authored content in a lightweight mark-up language such as Markdown, Asciidoc, or Wikitext.

You should also be:

  • Familiar with modern web development and technologies used to build applications.
  • Comfortable reading code in one or more languages.
  • Happy working from the command line and able to write basic scripts and examples.

#LI-MC1

Additional Information - We Take Care of Our People

At Elastic, we strive to have parity of benefits across regions. While regulations differ from place to place, we believe taking care of people is the right thing to do.

  • Health coverage for you and your family.
  • Flexible location and schedule for many roles.
  • Generous number of vacation days each year.
  • Double your charitable giving — we match up to 1% of your salary.
  • Up to 40 hours each year to use toward volunteer projects you love.

Elastic is an Equal Employment employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. Elastic also makes reasonable accommodations for disabled employees consistent with applicable law.

When you apply to a job on this site, the personal data contained in your application will be collected by Elasticsearch, Inc. (“Elastic”) which is located at 800 W. El Camino Real, Suite 350 Mountain View, CA 94040 USA, and can be contacted by emailing jobs@elastic.co. Your personal data will be processed for the purposes of managing Elastic’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Elastic, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Elastic to help manage its recruitment and hiring process on Elastic’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under the standard contractual clauses. You can obtain a copy of the standard contractual clauses by contacting us at privacy@elastic.co. Elastic’s data protection officer is Daniela Duda, who can be contacted at daniela.duda@elastic.co. We plan to keep your data until our open role is filled. We cannot estimate the exact time period, but we will consider this period ended when a candidate accepts our job offer for the position for which we are considering you. When that period is over, we may keep your data for an additional period no longer than 3 years in case additional opportunities present themselves in which yours skills might be better suited. For additional details, please see our Elastic Privacy Statement https://www.elastic.co/legal/privacy-statement.

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