Platform - Software Engineering Manager (Control Plane)

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

We, the Elastic Platform Control Plane team, are looking to add a Software Engineering Manager to lead our Stateful Foundations team. This team is in charge of evolving and operating the foundational services of our Elastic Cloud Managed (aka Hosted) and Elastic Cloud Self-Managed product offerings. These foundational distributed services constitute the orchestration layer of the Elastic Cloud and allow users to build new Elastic Clusters, and expand or modify existing ones. These services run on multiple cloud provider platforms and are built on Docker, Scala, Java, Python, and our own custom distributed system architecture based on ZooKeeper.

Our team is a dynamic and talented group of engineers based all around the world, covering a multitude of countries and time zones. We are solving hard problems with creativity and ingenuity, and we have fun along the way. This is your chance to lead an extraordinary team of high-performance engineers, and help us drive our engineering efforts, raise our operational excellence bar, and make Elastic history.

You will lead a globally distributed team of 9 engineers in our organization. Our engineers are in Germany, Switzerland, Spain, Poland, Singapore, South Africa, India, Canada, and the USA. They are solving some very hard problems using an innovative technology stack. This role also requires coordination with Engineering and Product Management teams and is an excellent opportunity to work in a collaborative cross-team setting. With your team and your peers, you will iterate and grow our organization's processes and software as well.

What You Will Be Doing:

People Management

• You will build and enhance the team culture, amplifying cohesion and collaboration among team members, and establishing a culture of operational excellence aligned with our Elastic’s source code.
• You will provide continuous feedback to your engineers, restating your expectations and communicating clear outcomes. You will help them grow to the next level and coach them while on the job.
• You will audit your team execution and processes, and find ways to increase their efficiency and efficacy.
• You will communicate performance gaps and act quickly to set your team members up for success.

Project Management

• You will define yearly roadmaps, aligned with business priorities and in collaboration with key partners in Product and Engineering to help your team make good decisions.
• You will establish measurable outcomes, and assign clear ownership to engineers to drive them forward.
• You will track and steer the execution of work and report on results, status, risks, and risk mitigation plans.
• You will be a beacon of light for your engineers when ambiguity and/or time pressure are high, letting them know what your rationale is, so they too learn how to prioritize their own work and make their own right decisions at their level.

Partner Management

• You will build trust and influence your partners to define the right outcomes and vision for your team.
• You will form strong partnerships with key players to drive alignment and deliver the right outcomes.
• You will lead by example, demonstrating the behaviors and values that we want Elasticians to emulate.
• Your partners will recognize your team as reliable, predictable, and highly performant.

What You Bring:

• 3+ years experience leading teams of software engineers.
• Your teams have delivered software for a SaaS service.
• Your teams have operated SaaS services requiring oncall schedules.
• Solid experience with 3rd-party Cloud hosting services (AWS, GCP, or Azure)
• Solid experience with distributed system architectures.
• Experience building a multi-region cloud infrastructure and cloud orchestration.
• Experience, deep passion and love for automated testing and CICD pipelines.
• Experience with secure coding practices (static code analysis, security code reviews,etc.)
• 5+ years previously as a hands-on software engineer (Java, Scala, Python), you understand software development deeply.

Bonus Points:

• Passion for SaaS business metrics like growth, churn, operational load, and retention.
• Experience supporting customer problems and communication.
• Experience running remote-only geographically distributed teams.

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws; view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Elasticsearch develops and distributes technology and information that is subject to U.S. and other country export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

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Compensation for this role is in the form of base salary. This role does not have a variable compensation component. The typical starting salary range for new hires in this role is listed below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched Registered Retirement Savings Plan (RRSP) with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$128,300—$203,000 CAD