Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.
We are looking for a Renewals Manager (Individual contributing role) who is driven, curious, intelligent and deeply passionate about their craft. You are someone who will remove barriers to customer retention and collaborate with the broader customer success team and sales team. to deliver a high value customer experience at time of renewal. This is a demanding role that requires priority management, cross-functional collaboration and strong interpersonal skills. Elastic is scaling and scaling fast. With our client base growing so rapidly, we are fast establishing a dedicated Elastic Renewals team for EMEA.
As a new member of a fast-growing team, You will play a key role in developing effective renewals best practices with the aim of best serving, and so retaining, our customers. This job will have a focus on EMEA - CEE & EE.
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
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