Renewals Manager - Denmark

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

After unprecedented growth within our client base we are now  looking to establish a renewals function. Our Renewal Programs Manager will work cross functionally across the business to develop and implement a renewals practice.  In this “player coach” role you will assume both strategic and tactical responsibilities implementing renewals best practices on a global scale, working on operational aspects, thinking about how we retain clients,  and how we action the responsibilities of renewals across the organisation in regards to agreeing terms, negotiating contracts, and look to identify how Elastic can best serve the client, and provide best practices to establish and optimise this important function.

What You Will Be Doing:

  • Instigate and implement Key renewals projects across the organisation
  • Develop key strategies for the renewal process, working cross functionally with multiple Departments such as Customer Success, Sales, Legal, Cloud teams
  • Work closely with Customer Success to develop and implement renewals best practices
  • Provide a seamless customer journey,  identifying opportunities for maximising customer experience whilst optimising contract renewals
  • Demonstrable Commercial acumen,  having the ability to implement a holistic approach, uncovering issues, removing roadblocks and adopting a general Account Management approach
  • Tactical awareness, providing operational capabilities around forecasting and reporting

What You Bring Along:

  • 10+ yrs experience within renewals, with demonstrable experience of scaling a renewals practice
  • Ability to design and implement processes and procedures around renewals
  • Experience working within a renewals team within a SaaS environment
  • Strong contract acumen and ability to negotiate on Licence and SaaS agreements (?)
  • Strong Account Management skills and ability to work within a matrix environment
  • Comfort  working in a fast paced, distributed environment with the ability to manage multiple work streams
  • Bachelors degree

Bonus Points:

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 Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

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