Renewal Manager - UKI & Spain/Italy (R7871)

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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

Elastic is launching a dynamic new hub in the modern and vibrant city of Barcelona! 

Currently we are focussing to recruit one Italian/Spanish speaking Renewal Manager for the territories UKI & Spain/Italy!

As we experience significant growth in our client base, we are strategically positioning ourselves in the heart of EMEA with the creation of a dedicated Elastic Renewals Sales team based out of this thriving metropolis. This development marks a pivotal moment for professionals seeking to join a cutting edge technology company, at a time when our regional footprint is expanding rapidly!

In the role of Renewal Manager, successful candidates will be instrumental in eliminating challenges to customer retention and working in synergy with our Customer Engineering and Sales Teams to facilitate an exceptional customer experience upon renewal. The position is challenging, requiring adept priority management, efficient cross-functional collaboration, and robust interpersonal skills. With Elastic's rapid scaling, this role represents both an opportunity and strategic execution.

Key responsibilities will include spearheading and refining renewals best practices, which are critical to serving our customers most effectively and ensuring their continued partnership with Elastic.

What You Will Be Doing:

  • Undertaking significant renewals projects as part of laying the foundation for a top-tier Renewals team.
  • Responsible for the regions UKI and Italy/Spain
  • Engaging directly with Elastic's client base in your assigned territory, maintaining and growing client relationships.
  • Working collaboratively with various departments including Customer Engineering, Sales, Legal, and Cloud teams to optimize the customer lifecycle.
  • Delivering a consistent and seamless customer experience, reflecting the high standards of the Elastic brand.
  • Contributing to Elastic's growth by not just listening but actively responding to employee feedback and innovation.
  • Providing a seamless customer journey, identifying opportunities for maximising customer experience whilst optimising contract renewals.
  • Boost customer retention using impactful telephone, video, and email sales strategies, while simultaneously reducing customer churn and shrinkage.

What You Bring Along:

  • At least 3 years of experience within a renewals team in a fast-paced SaaS environment.
  • A driven and inquisitive mindset with a strong sense of pride in your professional output.
  • Demonstrable commercial acumen with an expansive approach to problem-solving
  • Language skills -  Fluent Italian/Spanish speaker & English

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.

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