Education Systems Administrator (R5286)

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

We are looking for an Education System Administrator to join our Education team!  This is a great opportunity to join the team as the SME subject matter expert in all education software!

The ideal candidate will have a minimum of 5 years' experience in a corporate customer training environment. You have an keen understanding of both front and backend LMS, credentialing systems,  compliance development tools, system maintenance upgrades and integrations tooling!

What You Will Be Doing:

  • Complete administration tasks on various education systems including LMS, virtual environment, and accreditation system.
  • Monitor and schedule system upgrades, API enhancements, and integration releases.
  • Configure and test 3rd party software and content for system integrations. Work with internal teams to coordinate and maintain system updates for audit and security.
  • Own user system permission schemes, documentation and audits.
  • Research, install, and maintain vendor tools (LTIs).
  • Set up and configure new system features and functionality as needed.
  • Complete daily and semi-regular data updates.
  • Routinely review large data sets for process updates
  • Review and consolidate client source data from multiple systems
  • Support internal teams and end users with technical inquiries, issues, and triage
  • Monitor support ticket systems for all customer users and assist the team as needed
  • Analyze support case data to identify and prioritize root problems
  • Work directly with some users to resolve technical issues
  • Oversee documentation and change management that affect Education Operations tasks and responsibilities.
  • Accountable for system improvements related to content management, workflow processes, and user adoption. Develop ideas for automation of processes to reduce manual tasks.
  • Own and maintain working relationships with multiple internal team members and vendors and serve as liaison to outside vendors as domain experts.

What you bring along:

Experience within the following systems

LMS Administration

PSA- Financial Force

Ticket system - (Salesforce, Spiceworks or ServiceNow)

Project Management skills

Audit System controls

Coding background

Bonus Points:

Working Knowledge of

Docebo

Strigo

Certification system (Accrediable/TrueAbility)

Mulesoft & Salesforce Integrations

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

The typical starting Total Cash Compensation range for new hires in this role is between $94,400 and $129,800, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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