Senior Product Manager, Elastic Cloud Billing (R4958)


At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

Elastic Cloud is growing rapidly, and we’re looking for a Senior Product Manager to drive our usage metering and billing for years to come.  Usage-based pricing is a fundamental principle of our cloud offering - we believe our users should only be charged for what they use and not a single dollar more.      

Our ideal product manager has rich experience in cloud metering, billing models, and cost management and is passionate about providing the best and most transparent billing and metering experience for our customers.    

What You Will Be Doing:

  • Define the vision and roadmap for cloud customer metering and billing, and work closely with the engineering team to execute on these areas.  
  • Develop detailed use-cases and product requirements, working closely with the engineering team through the design, development, and product deployment process
  • Partner with our pricing and finance teams on cloud pricing and gross margin  
  • Define and independently measure product KPIs, which will drive process improvements and future product features
  • Be a key leader in our cross-functional team across engineering, finance, sales, and IT to provide the best usage-pricing experience for our customers. 
  • Understand and remedy customer needs by analyzing customer behavior and telemetry, interacting directly with customers, reading and understanding support tickets, and listening for the valuable feedback
  • Support the product marketing and sales enablement teams in crafting customer-focused messaging and content

What You Bring Along:

  • 4+ years in product management for SaaS products and have a deep understanding of SaaS and IaaS domains
  • Experience in cloud pricing, billing, metering, and other business aspects of a cloud product.
  • Ability to dive deeply into the technical understanding of how a product works.
  • Ability to understand customer needs, build customer value and highlight competitive differentiation through packaging and pricing
  • Experience crafting high-quality sales and customer-facing content  as well as guiding the product marketing team to create content
  • Excellent spoken and written English communication skills
  • Experience or willingness to work in a distributed organization

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

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