Deal Desk Analyst (EMEA) (R6983)


Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at

Deal Desk within Sales Finance provides strategic, cross-functional and comprehensive assistance to sales contracting and financial compliance, process improvements, and building scalable solutions that help our sales team and leadership make informed decisions, with a focus on streamlining global efforts across the business.

We are a distributed team with coverage across all GEOs and collaborate daily with most customer-oriented functions in the organisation (ELT, SLT, Sales, Tech Sales, Product, Legal, Finance). We also play a meaningful role in structuring and approving of all significant transactions within Elastic essentially helping to craft all future deals that drive our revenue growth.

What You Will Be Doing:
  • Act as a business partner to Sales and Finance in developing strategies for complex deals with a focus on financial and revenue compliance.
  • Execute against and maintain EMEA geographic Deal Desk support framework.
  • Provide Deal Desk support for super-geo Manager.
  • Implement and lead approvals for non-standard deals and effectively collaborate across Sales, Finance, and Legal.
  • Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and business terms to support sales efforts.
  • Strong presence and communication with the Field.
  • Ability to execute strategies and handle under supervision sales enablement, deal optimization, profitability and strategic positioning initiatives.
  • Drive and execute decision reviews, approvals, and executing across proficiencies (quoting, legal, revenue, etc.).
  • Support the global Deal Desk leadership to deliver consistent and outstanding support to our sales organization.
  • Propose and execute initiatives as part of the long term strategy for the Deal Desk team and business.
  • Team centric approach, motivated to work collaboratively in a fast-paced, constantly evolving environment to help our growing business.
Deal Management
  • Assess Financial and revenue risk on non-standard deals and understand and embed financial/legal compliance.
  • Propose and incorporate custom terms and legal edits into order forms and contract documents.
  • Coordinate and handle cross-departmental approvals outside of standard detailed workflow.
  • Maintain and update repository of legal language templates for non-standard deals for specific offerings
  • Understand and carry out revenue recognition policies across all deals.
  • Support RFP/RFI/Vendor Questionnaires and drive the enablement process related to such requests.
  • Build and handle detailed CRM workflows around Deal Desk sales engagement and Revenue team alerting for non-standard orders.
  • Conduct due diligence and construct financial and legal requirements for changes in existing offerings and launch of new offerings.
  • Identify gaps in current Deal Desk processes (both operational and systematic) and create improvements for efficiencies.
  • General experience in building IT requirements and enhancements, and project management.
What You Bring Along:
  • Fluency in English language. If you also speak German, this would be a huge advantage. 
  • Bachelor’s degree in Finance/Business Administration/Legal or related competency.
  • Minimum 1 year of experience in Sales Operations, Channel Operations, Deal Desk, Contract Administration or related.
  • Strong attention to detail 
  • High proficiency in MS Office or GSuite, (CPQ a plus).
  • Experience working in a SaaS or high-tech company is also a plus.

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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