Director Customer Engineering (R7312)

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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

We are on the hunt for a Director of Customer Engineering to steer the direction for our customer architect team. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings.

In this leadership position, the ideal candidate is a unique blend of a people-focused, business-driven, and technically-savvy leader. You will directly oversee a high performing team of Customer Architects. Having an intimate understanding of our technical solutions is crucial to empathize with your team's challenges and derive strategic solutions.
The Director of Customer Engineering plays a pivotal role in representing Elastic at the forefront. Given the intrinsic technical nature of our offerings, it's crucial for the Director to be proficient in the intricacies of our solutions, ensuring they can effectively communicate their value and drive consumption.

This role requires frequent face-to-face engagements, making it essential for the candidate to excel at in-person presentations, discussions, and building strong relationships rooted in technical trust. With the span of West and Central regions and the need to touch base with a wide array of customers, travel  becomes inherent to this role. Candidates should be primed for 25% travel, geared towards promoting and amplifying the consumption of our Elastic solutions across the Americas.

What you will be doing: 

  • Leadership: Lead and mentor  Customer Architects, encouraging a culture of collaboration, innovation, and customer-centricity.
  • Technical Acumen: Serve as the technical pillar of leadership, ensuring that the region's strategies align with the technical nuances of our solutions. A background in sales engineering leadership is beneficial.
  • Strategic Planning: Employ both urgent and strategic mindsets to address critical situations, instilling processes that address challenges at scale. Ensure that teams in the region are geared towards helping customers realize value and driving consumption.
  • Market Knowledge: Leverage your experience with distributed datastores, and areas such as observability, cybersecurity, or search to bring depth to the team's understanding of the market. Experience in Vectors, Machine Learning, and GenAI will be an added advantage.
  • Collaboration: Work in tandem with regional sales leaders, account teams, and other stakeholders to ensure seamless communication and alignment of objectives.

What you bring along:

  • Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field highly preferred.
  • Proven experience leading teams centered on consumption.
  • Technical expertise in distributed datastores, and areas like observability, cybersecurity, or search. Familiarity with Elastic solutions will be a significant advantage.
  • Familiarity or experience in the realms of Vectors, Machine Learning, and GenAI.
  • Strong interpersonal and communication skills, with the ability to articulate complex technical concepts to a varied audience.
  • Ability to balance urgency with strategic planning, ensuring teams are always aligned with company and customer objectives.

At Elastic, we value leaders who can drive both people and strategies towards success. If you're ready to be the bridge between technical nuances and customer success in the Americas, we'd love to have a conversation.

Compensation for this role is in the form of base salary plus a variable component, that together comprise the On-Target Earnings (OTE).  On-Target Earnings (OTE) are based on a 70/30 pay mix (base salary / target variable).  

The typical starting OTE range for new hires in this role is listed below.  This range represents the lowest to highest OTE we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  

An employee's position within the OTE range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:
$161,300$255,100 USD
The typical starting Target Variable range for this role is:
$69,000$109,200 USD
The typical starting On-Target Earnings (OTE) range for this role is:
$230,300$364,300 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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