Associate Customer Engineer - Mexico (R6830)


Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at

We are looking for an Associate Customer Engineer to work with some of our newest customers, guaranteeing their technical success. The ideal candidate will have a history working in a fast paced environment helping guide customers as they grow with Elastic. 

The role will be the first contact point remediating customer friction points. Also, it will work with different departments at Elastic like Support, Sales teams and Product. Escalating to senior members of the team or other teams as needed. And have a plan of actions and follow up with the customers at the start of their journey. 

The Associate Customer Engineer role is a start point for anyone that is eager to learn and develop Elastic skills technically. In order to be successful in this role, you need to be naturally curious, like to test things yourself and to be excited to learn new technologies. The main goal of this role is to continuously develop your skill set. First, dealing with simple questions and engagements, and as the role develops get more complicated engagements and become a CE.

What You Will Be Doing:

  • Serving as a technical point of contact for Elastic customers across the breadth of the Elastic customer journey
  • Working in a pooled model triaging and taking customer requests
  • Providing basic technical, architectural and best practice guidance
  • Understand the breadth of Elastic’s services and support offerings in order to make suggestions to customers based on their use case
  • Identify customer friction points through customer interaction and provide feedback on programmatic remediation 
  • Escalate the issues as needed
  • Authoring material with other senior members of the team for internal and customer facing Knowledge Base articles based on impactful themes identified from customer interactions
  • Partnering up with other team members to help create content for periodic customer facing webinars on some of the above themes with the opportunity to deliver as well

What You Bring Along:

  • A Bachelor’s degree or its equivalent with at least 2 yrs of relevant industry experience
  • Previous experience working with Elastic customers or similar role recommended
  • A track record of success in a technical customer facing environment
  • Self starter who is able to analyze current processes and develop ideas based on a deep understanding of how customers engage with products
  • Willingness to learn the breadth of Elastic’s offering and how customers utilize Elastic in their wider business environments
  • Ability to learn new technologies quickly
  • Ability to communicate effectively with customers to enable onboarding and recommendations
  • Ability to effectively organize and manage multiple customers simultaneously
  • Team player, ability to work in a fast pace environment with a positive approach and responsive
  • Strong communication skills while multitasking at a rapid pace


  • A technical background including Elastic technology stack

Compensation for this role is in the form of base salary.  This role does not have a variable compensation component.  

The typical starting salary range for new hires in this role is listed below.  In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below. 

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.  

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program.  Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:
$78,600$124,300 USD
The typical starting salary range for this role in the select locations listed above is:
$94,400$149,300 USD

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

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