Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.
We are seeking a highly motivated and customer-centric individual to join our team as a Customer Success Executive at Elastic, a leading SaaS company. As a Sr Customer Success Executive, you will play a crucial role in ensuring the success and satisfaction of our valued customers. As we offer industry-leading solutions such as Observability, Security, and Enterprise Search, the role of the Sr Customer Success Executive becomes pivotal to our continued growth and success.
Your North Star is customer satisfaction. Striving to ensure our customers get the most out of Elastic solutions, your ultimate goal will be securing and increasing consumption. Partnering closely with the Regional Sales Leader, you will manage and oversee account health, including consumption and escalation management. This role requires strategic prioritization of your time and effort across a large set of accounts, providing in-depth involvement where necessary.
In addition to these critical duties, your role will involve owning the forecasting of consumption for your given territory. This responsibility requires a deep understanding of market dynamics, our solutions, and the consumption patterns of our customers. Your insights and accurate forecasts will shape strategic decision-making and resource allocation at the higher levels of the organization.
Building on the technical success plan, you incorporate crucial non-technical elements such as strategic alignment with business objectives, timelines for implementation, key personnel involvement, training requirements, and communication channels. These aspects, along with the technical ones, form a comprehensive success plan that holistically addresses each customer's unique needs and conditions.
Finally, realizing and demonstrating the value of our solutions is another pivotal aspect of your role. Helping customers understand the tangible benefits and positive impacts that Elastic's products have on their business is crucial. By showcasing specific improvements in their operations or illustrating how our solutions have driven their business growth, you will cement their relationship with Elastic, promoting increased solution consumption.
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
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