Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.
We are on the hunt for a Senior Director of Customer Engineering to steer the direction for our teams in the EMEA region. At Elastic, our solutions are tailored to provide Observability, Cybersecurity, and Search, and we need a leader who is technically adept and can drive our teams to ensure our customers derive the most value from our offerings.
In this senior leadership position, the ideal candidate is a unique blend of a people-focused, business-driven, and technically-savvy leader. You will directly oversee leaders who manage teams of Customer Architects and Customer Success Executives. Having an intimate understanding of our technical solutions is crucial to empathize with your team's challenges and derive strategic solutions.
The Senior Director of Customer Engineering plays a pivotal role in representing Elastic at the forefront. Given the intrinsic technical nature of our offerings, it's crucial for the Senior Director to be proficient in the intricacies of our solutions, ensuring they can effectively communicate their value and drive consumption.
This role requires frequent face-to-face engagements, making it essential for the candidate to excel at in-person presentations, discussions, and building strong relationships rooted in technical trust. With the vast expanse of the Americas region and the need to touch base with a wide array of customers, travel, both domestic and international, becomes inherent to this role. Candidates should be primed for 50% travel, geared towards promoting and amplifying the consumption of our Elastic solutions across the EMEA region.
What You Will Be Doing:
What You Bring:
Additional Information - We Take Care of Our People:
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.
We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.
Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)
Elasticsearch develops and distributes encryption software and technology that is subject to U.S. export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Russia, Syria, the Crimea Region of Ukraine, the Donetsk People’s Republic (“DNR”), and the Luhansk People’s Republic (“LNR”). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.
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At Elastic, we value leaders who can drive both people and strategies towards success. If you're ready to be the bridge between technical nuances and customer success in EMEA, we'd love to have a conversation.
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