Delivery Manager (R7507)

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Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale. Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe. Learn more at elastic.co.

Elastic’s Professional Services team works across every technology and system to deliver solutions for our customers. Our Elastic Services Delivery Manager is essential to the project delivery of Elastic services and plays an essential role in keeping up with the growing demand for Elastic services. 

As an Elastic Services Delivery Manager, you will work with the services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search, observability and cybersecurity problems, and our services team assists our customers in the use of our products towards these efforts. The Delivery Manager will be a customer-facing role for leading our project & portfolio delivery in the region, achieving revenue targets, managing communications, meeting facilitation, and reporting. The primary measurement of success for this role will be delivery to customer expectations, within cost and margin expectations and while consistently meeting customer satisfaction.

Responsibilities:

  • Delivery of a portfolio of concurrent projects from small consultancy engagements to outcome based projects 
  • Engagement execution from start to finish while identifying and mitigating risk, status reporting, and operations.
  • Highly collaborative with Services sellers, architects, consultants, third-party partners, and customers
  • Effectively partner with Services leadership to help build out your practice.
  • Become a key stakeholder in your accounts renewal and add-on process through continuous collaboration with the Customer Success Group and Account Executives and Service Directors
  • Ability to travel 25% - 65% of the time

Preferred Qualifications & Skills:

  • 4+ years of consulting engagement delivery leadership experience with a proven track record  delivering projects and consulting engagements 
  • Technical understanding to evangelize our vision and implement it into project/account planning
  • Engagement Planning - technical understanding, strategic mindset, translating Elastic vision into a tangible, practical and effective project plan
  • Experience in executing projects from beginning to end with a strong prioritization and time management POV
  • Ability to work internally with technical delivery teams
  • Robust & effective  project change management skills
  • Good Customer management & relationship building skills
  • Engagement Execution - identify and mitigate risk, status reporting, and operations
  • Post Engagement - ability to identify renewal and add-on opportunities, using lessons learned and looping them back into our internal best practice
  • Highly collaborative and excels in a complex, matrixed environment
  • PMP/Scrum master certifications preferred
  • Ability to thrive in a fast-paced, unpredictable environment

Leadership Qualities:

  • PASSION: Passionate about Customer Success
  • PROBLEM SOLVER: Ability to solve internal and external delivery issues in a collaborative, effective and timely manner 
  • BEGINNERS MIND: Always learning, approaches each interaction with an open mind, a great listener, and hands-on
  • URGENCY: Ability to move fast and drive business value and results
  • TEAM PLAYER: A team player that everyone enjoys working with and has a generous heart
  • TRUST: Demonstrated the company’s core values
  • ADAPTABLE: Excels in high levels of uncertainty and change

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Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below: Family and Medical Leave Act (FMLA) Poster; Pay Transparency Nondiscrimination Provision Poster; Employee Polygraph Protection Act (EPPA) Poster and Know Your Rights (Poster)

Please see here for our Privacy Statement.

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