AVP Professional Services - AMER (R5633)

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At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.

Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.

As an Elastic Senior Director of Consulting, you will work with the Consulting Services team to service our global customer base on billable projects. Our customers include Fortune 100 companies, startups, government entities, and nonprofits researching some of the world's most interesting and complex search problems, and our consulting team assists our customers in the use of our products towards these efforts.

The Senior Director Consulting will be a customer-facing role for leading our consulting team, developing new business in the region, meeting financial targets, and building strong relationships both within Elastic and with our customers and partners. You will have the opportunity to work with a tremendous services, engineering, and sales team and wear many hats.

What You Will Be Doing:

  • Responsible for delivery of professional services and development of new customer projects in the Americas region (included North and South America)
  • Overseeing professional services management duties including hiring, team leadership, project scoping, P&L margin, and reporting
  • Liaising closely with the Elastic sales, finance, legal and engineering teams to scope opportunities while assessing risks, questions, or concerns
  • Accountability for hitting Services bookings and revenue targets within the Americas region
  • Demonstrating strong customer-facing communications skills such as meeting presentation (video/audio conferencing and in-person), customer advocacy, partner development, and relationship building
  • Utilizing strong organizational and analytical skills for leading a Professional Services Automation ("PSA") application, meeting business and utilization targets, and calendar management
  • Excelling at consulting workflow including financial planning, business and legal negotiations, project oversight, and significant multi-tasking in a fast-paced environment with high-quality expectations
  • Leading highly distributed Consulting Services team and partners, and flexible to work with global customers across many time zones
  • Innovating, presenting, mentoring, and documenting on consulting methodology and process

What You Bring Along:

  • Minimum of 5 years of leadership experience in relevant professional services, pre-sales, or software development functions
  • Excel at working directly with customers to gather, prioritize, plan and implement solutions to customer business requirements as it relates to technology
  • Ability to communicate effectively in the technology domain of search, analytics, or related technologies
  • Track record of success in professional services or related technology fields
  • Ability to travel up to 25% of the time, including internationally
Bonus Points:
  • Bachelor or graduate degree in Business/Economics, Computer Science, or related field, or comparable certification and experience
  • Understanding of our technology space, including Elasticsearch, Linux, Java, software development, NoSQL, and/or databases
  • Experience working as a billable consultant or project manager is valuable for empathy and understanding
  • Passion for open-source technology and business mode

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match donations 1:1 up to $1500 USD (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love.
  • Embracing parenthood with minimum of 16 weeks of parental leave

The typical starting Total Cash Compensation range for new hires in this role is between $195,600 and $269,100, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.

Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.

Different people approach problems differently. We need that. Elastic is an equal opportunity/affirmative action employer committed to diversity, equity, and inclusion. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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