Services Partner Delivery Manager - EMEA

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Elastic is a search company built on a free and open heritage. Anyone can use Elastic products and solutions to get started quickly and frictionlessly. Elastic offers three solutions for enterprise search, observability, and security, built on one technology stack that can be deployed anywhere. From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real time and at scale. Thousands of organizations worldwide, including Cisco, eBay, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems. Founded in 2012, Elastic is a distributed company with Elasticians around the globe and is publicly traded on the NYSE under the symbol ESTC. Learn more at elastic.co.

Position Summary

The Services Partner Delivery Manager is an important member of the Customer Success Group at Elastic and is responsible for partner technical oversight, post-sale management, including partner success and execution. A key responsibility during the period of growth at Elastic is building out a portfolio of Services partners to deliver Elastic projects on our behalf in a co-delivery format.

The Services Partner Delivery Manager is a close partner of the Services Delivery Managers and Engagement Managers and collaborates with the Elastic Partner team for each region as well.

The Services Partner Delivery Manager is responsible for helping to select partners with appropriate resources and skills sets and help onboard, train, enable and certify these partners so that they can successfully deliver client projects either on behalf of or in conjunction with the Elastic Services Delivery team. 

A successful candidate will have experience managing multiple stakeholders of varying levels, be highly organized, have strong attention to detail, and be a highly driven self-starter.

 

Key Responsibilities:

  • Acquire appropriate Services partners and build the required capacity to deliver Elastic projects either in a full outsourced manner or in a co-delivery approach with the Elastic Services Delivery team.
  • Educate Partners in Elastic implementation methodology and processes when engaging in co-delivery.
  • Oversee Training, Certification, and ongoing Education for Services partners.
  • Allocation and outsourcing of Projects to Services partners. This includes selecting the appropriate partner for the project and working with the partner closely to ensure project success.
  • Providing project oversight, governance, and best practice advice as required.
  • Advocate for the Partner’s needs internally; Managing any escalations and issues on projects being delivered by partners.
  • Support ticket escalation and management for Services Partner raised support issues.
  • Develop, implement, and monitor Key Performance Indicators (KPIs) for each Services partner.
  • Participate in Partner Quarterly Business Reviews and performing Partner Performance Reviews 
  • Collaborate with Service Delivery leadership and Marketing to develop partner enablement documentation/tools/assets. 

Job Requirements: 

  • 5+ years experience within a  professional services organization as, Partner Manager, and/or Consulting Manager
  • Excel at working directly with Partners and customers to gather, prioritize, plan and execute solutions to customer business requirements as it relates to technology
  • Ability to communicate effectively and coach Partners in the technology domain of search, analytics, or related technologies
  • Good commercial knowledge and business acumen
  • Ability to identify and manage risk and issues
  • Ability to work independently and manage multiple task assignments 
  • Strong oral and written communication skills, including presentation skills
  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment 

Bonus Points:

  • Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
  • Understanding of our technology space, including Elasticsearch, Linux, Java, software development, NoSQL, and/or databases
  • Elastic Stack Background.
  • Passion for open-source technology and business model

Additional Information - We Take Care of Our People

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

  • Competitive pay based on the work you do here and not your previous salary
  • Health coverage for you and your family in many locations
  • Ability to craft your calendar with flexible locations and schedules for many roles
  • Generous number of vacation days each year
  • Double your charitable giving - We match up to $1500 (or local currency equivalent)
  • Up to 40 hours each year to use toward volunteer projects you love
  • Embracing parenthood with minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please complete our Candidate Accessibility Request Form.

Applicants have rights under Federal Employment Laws, view posters linked below:
Family and Medical Leave Act (FMLA) Poster; Equal Employment Opportunity (EEO) Poster; and Employee Polygraph Protection Act (EPPA) Poster.

Please see here for our Privacy Statement.

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