At Elastic, we see endless possibility in a world of endless data. And we use the power of search to help people and organizations turn that possibility into results. Elastic is the leading platform for search-powered solutions. With solutions in Enterprise Search, Observability, and Security, we help improve customer and employee search experiences, keep critical applications running smoothly, and protect against cyber threats. Elastic enables organizations worldwide to use the power of Elastic, including Netflix, Uber, BBC, Microsoft, and thousands of others.
Elastic was built on a foundation of being free and open, which trickles down to how we work. We’re a distributed organization and have been from the beginning. Being distributed isn’t just a way of doing business—it’s a mentality that is at the core of our culture.
You are an operational problem solver with a demonstrated record of accomplishment. You collaborate cross-functionally, know how to maintain and create momentum and deliver the most current and relevant information at a moment’s notice. You are passionate about customers and customer relationships and you enjoy enabling sales. You can build strong relationships quickly across the company, and have a gift for managing information so that it is readily consumable and always reliable. You help foster a culture of excellence, are a trusted team member and top notch communicator who can build and maintain processes to support the success of the Customer Advocacy Team. You appreciate the importance of making sure sales has what they need… when they need it, all while keeping the customer informed and thanked.
Reporting to the Sr. Director of Customer and Experience Marketing, the Customer Advocacy Specialist will:
As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.
We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do.
The typical starting Total Cash Compensation range for new hires in this role is between $89,000 and $122,400, which consists of a Base Salary or a Base Salary plus a Target Commission, depending on the specific role. The Base Salary offered may vary depending on factors including skills and experience.
Additionally, this role is currently eligible to participate in Elastic’s equity plan as well as a range of health & wellbeing, retirement savings, and other benefits within a holistic total rewards offering.
Different people approach problems differently. We need that. Elastic is committed to diversity as well as inclusion. We are an equal opportunity employer and committed to the principles of affirmative action. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status or any other basis protected by federal, state or local law, ordinance or regulation. If you require any reasonable accessibility support, please email firstname.lastname@example.org.
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